We see our industry as writing a song. We're looking to elicit
an emotional emotional response from the end user.
We're pleased to be joined now by Graham Dimond, Head of Sales for IHS Global Alliance.
Thank you for having me.
We appreciate you carving out part your time. We have a busy schedule with
the exhibit hall going on concurrently, so we're really pleased to have a minute of your time.
Graham, I wanted to sit down with you very specifically because there are a lot of executives here
this week that might not be familiar with who IHS is and
the work that you're doing around the globe.
Can you just set that foundation for us, and give us sort of the elevator pitch on who you are?
For sure. IHS is a 30-year old Australian company.
We conceptualize, design, and manufacture groundbreaking equipment for
event spaces, predominantly in hotels, but
we've worked on a lot of great venues across the globe, including
ICC, Mercedes-Benz Stadium in Atlanta. We're currently working with The O2 and consulting with them.
We sort of came about really looking at what was available in the
operating furniture space and just believing that we could do it better.
We saw a traditional, mediocre product line that wasn't really aligned with the industry,
and we really wanted to shake things up, and I believe over the last 30 years,
we've achieved some great things.
We really love your approach because it's not just you selling product.
It's you selling ideas as more of a design consultancy.
Can you expand upon that idea, and really give the viewer a sense for and what the holistic offering is?
And as you said, we we work with a very consultative approach.
Our founder is a designer. He was a professional musician,
as was I. So we share a lot of musical anecdotes that
a lot of other people in the office don't understand,
but we see our industry as writing a song.
We're looking to elicit an emotional response from the end user.
We create ideas, and we consult. When we discuss, we throw ideas around.
We draw things on napkins, and ultimately, we come up with a product that I think not only
gives the operator a different experience,
but an improved experience for the end user.
And your firm isn't just solving problems for today.
You really have an eye to the future, specifically around sustainability and
technology as governing principles.
How do you use those governing principles to
think about not just today but have an eye to the future as well?
A lot of time is spent throwing ideas around and discussing how we can make things better.
At the end of the day, we're consumers as well.
We stay in hotels. We attend conferences and events.
And we always have an eye as to how how we could
change things, how we can improve things.
We've got a strong focus at the moment on technology, integrating technology into product.
We're pioneering revolutionary battery technology into normally mundane items, such as
conference and seminar tables, so you're not tethered to power.
We are introducing battery technology into live-cooking stations, enabling you to
cook for long periods of time. These induction cooking units draw a lot of power,
but we have a battery that's capable of certainly running
through one or two full services, so we're trying to get away from products
being tethered to power points.
Mobility solutions for venues, so somebody isn't
pushing heavy table carts from one side of the venue to the other.
We have battery-powered motorized solutions, much as you'd see in an airport.
And that's really where the inspiration for that product came.
When you see them pulling a lot of the luggage carts through an airport.
So yeah, we like to think that we're pioneering, and we don't stop.
We're constantly talking about how we can evolve.
We are looking at RFID tracking technology now, so owners or
properties can tell where their product is at any one time.
For example, your room service tray. You know how many times we walk out in the morning,
and you see 15 or 20 trays with half-eaten food.
It's not great for the guest experience, so we're looking
at integrating technology that the operators can tell when a tray is
put outside of the hotel room and then collect it.
Do you have any recent case studies with sports teams or entertainment venues that illustrate
some of the points that we've made today?
Absolutely. We work extensively with understanding what the needs are,
understanding the chef's vision.
Most recently I suppose, we did Atlanta's Mercedes-Benz Stadium, which I believe is
where the last ALSD show was held.
We've done most of the big venues in Melbourne.
As I said earlier, we're consulting with O2 and Levy at the moment, looking at
changing their premium food and beverage mobile stations.
We're working hard to improve our industry.
Absolutely, you certainly are.
Is there anything that we may have missed as it pertains to the IHS story that's relevant to
the sports and entertainment space?
What's very clear is we're tackling a traditionally mediocre marketplace
and trying to make it better.
I believe we're doing that.
As I said, we're always having interesting conversations,
changing with our industry.
Our industry is fast-paced and constantly evolving, and we have to really be at the
top of the curve or ahead of the curve with what we can offer and
how we can help.
We try to look beyond the spreadsheets.
We always are given a spreadsheet, and we say well, what does that tell us?
Where's the chef's vision? Where's the guest experience in that spreadsheet?
You talked about ROI. We have done some pretty significant studies, and
we have some data that indicates that, for example, if
we took a venue that has a 200 conference table setup,
with our units, we can save potentially upwards of $2 million in a year in operating costs,
not only with the labor savings, but we pioneered linen-free.
So again, sustainability. We don't have all the detergent
and linen maintenance costs. So with the linen-free concept and with the
labor savings, upwards of $10 million in savings in five years.
So we are a premium product, but we can actually justify it.
We don't make anymore money than anybody else in the industry honestly, but
we just do it better. We use better component parts. It's better thought out.
It's better designed. And ultimately, it gives the operator a better experience and the end user, the guest.
Absolutely. Well Graham, I think we need to leave it there for today.
We have to get you back in the exhibit hall to talk to some future clients.
Thank you so much for your time.
Fantastic, thanks for your time, Jared.
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