Welcome to the My Aged Care video that
  demonstrates how to request a support plan review
  for a client through the provider portal.
  A client support plan is developed with an assessor
  during the face to face assessment process.
  The support plan provides a summary of the client's
  aged care assessment, and recommends services and actions
  to help a client to achieve their identified goals.
  A client's needs and circumstances may change
  over time, which may prompt the need to review
  their support plan.
  A request for an assessor to undertake a support plan
  review may be generated through the provider portal,
  or may be requested through the My Aged Care
  Contact Centre on your behalf.
  CHSP clients that require a new service type or a
  significant increase in their level of service must
  be referred to My Aged Care for review before any
  additional services can be provided.
  Note for Act-based aged care services, you do not
  need to request a support plan review if any
  additional services or increase in existing
  services can be delivered under the client's
  existing care plan.
  By the end of this video you should understand how
  to identify when a support plan review may be needed
  for a client, request a support plan review through
  the provider portal, check the progress of current
  review requests, as well as view the outcomes of
  completed review requests.
  A support plan review may be requested for a number
  of reasons, such as the client's informal care
  arrangement may have changed, their health professional
  may identify the need for additional services,
  or services may be required to support the
  client to move to a new location.
  Providers should monitor and review the services
  they are providing their clients to make sure their
  needs are being met.
  It is important to note that an assessor's decision
  to undertake a support plan review is based on the
  information you provide in your support plan review request.
  If the information provided does not warrant the need
  for a support plan review, the request may be
  cancelled and you will be notified through the
  My Aged Care provider portal.
  To request a support plan review, you will first need
  to locate the client record.
  A support plan review can be requested by selecting
  'Request a Review' from any tab within a client's record.
  Alternatively you can request a review from your
  service referrals, and locating the client record
  from either the 'Accepted services pending' tab
  or the 'Services in place' tab.
  When requesting a review, you will need to identify
  what circumstances have changed for the client and
  describe how this has affected the client's need
  for services.
  To assist an assessor to appropriately prioritise
  the request, you can indicate if there is an
  urgency for the review to be actioned.
  If you select 'Yes' a supporting reason must be provided.
  You will also need to provide contact details
  of someone in your organisation who can provide
  any additional information that may be required.
  You can also add an attachment to support
  your review request.
  The review request can then be sent to an assessment
  organisation for action.
  You can check the progress of a review request by
  clicking the 'Review requests' tile from the
  Home Page or from within the portal.
  The 'Current requests' tab will show the progress of
  a review request, and the 'Request history' tab will
  show completed or cancelled review requests.
  It is good practice to check the client's record
  and recent interactions with My Aged Care prior to
  submitting a support plan review request.
  That concludes the video on how to request a support
  plan review for a client.
  For links to additional information and support,
  click on the description box below.
     
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