Waching daily Oct 2 2017

These car manufactures have the best customer satisfaction ratings - is yours on the list?

  The new What Car? Servicing Satisfaction Survey reveals how individual car companies rank among their customers:  For the data 8,300 UK motorists were asked about their recent car service:  Each driver rated their experiences based on politeness of staff, quality of work and value for money:  Click through the gallery below to see the car service satisfaction survey ranked 34-1.

  Just one British car manufacturer, Jaguar, secured one of the top spots with a score of 88:8 per cent:  Citroën, Smart and Jeep fared the worst of the 34 brands included in the survey, with overall satisfaction ratings of 82:1%,  81:8% and 75:6% respectively:.

Both owners and car manufacturers strive for excellent customer service standards:  Car owners want quality service, polite staff and good value and manufacturers want to offer the best service they can to ensure these customers don't change to another brand:

1: Honda - 91:2 per cent 2: MG - 90:9 per cent 3: Lexus - 90:2 per cent 4: Hyundai - 89:9 per cent 5: Dacia - 89:5 per cent 6: Ssangyong - 89:4 per cent 7: Subaru - 89:3 per cent 8: Kia - 88:9 per cent 9: Jaguar - 88:8 per cent 9: Toyota -  88:8 per cent .

What Car? editor, Steve Huntingford, said: "Getting your car serviced can be a stressful time, depending on the level of customer service you receive, the quality of the work carried out and, of course, how much of a dent it makes in your wallet:.

Topping the list was Honda with an outstanding satisfaction rate of 91:2 per cent:  It was joined in the top 10 list by fellow Japanese car brands Lexus, Subaru and Toyota:  Korean manufacturers Hyundai, Kia and Ssangyong also made it into the top 10 with excellent customer satisfaction scores:

"Honda dealers clearly understand this, because they score well in every area:  "And while the level of satisfaction with many brands plummets as cars age, Honda owners can expect attentive behaviour from staff and a high standard of workmanship throughout their cars lives:.

"Almost 90% of drivers get their cars serviced at franchised dealerships during the first year of ownership, making servicing satisfaction a significant consideration when purchasing a new car:

The full list of franchised dealer satisfaction ratings by brand: Overall satisfaction rating 1: Honda - 91:2 per cent 2: MG - 90:9 per cent 3: Lexus - 90:2 per cent 4: Hyundai - 89:9 per cent 5: Dacia - 89:5 per cent 6: Ssangyong - 89:4 per cent 7: Subaru - 89:3 per cent 8: Kia - 88:9 per cent

9: Jaguar - 88:8 per cent 9: Toyota - 88:8 per cent 11: Mitsubishi - 88:5 per cent 12: Skoda - 88:4 per cent 13: Mini - 87:3 per cent 14: Suzuki - 87:2 per cent 14: Aston Martin - 87:2 per cent 16: Renault - 86:6 per cent 16: Volvo - 86:6 per cent 18: BMW - 86:2 per cent 19: Ford - 86:0 per cent 20: Seat - 85:5 per cent 20: Mazda - 85:5 per cent 22: Fiat - 85:2 per cent 23: Peugeot - 85:1

per cent 24: Nissan - 85:0 per cent 25: Audi - 84:9 per cent 26: Vauxhall - 84:8 per cent 27: Land Rover - 84:7 per cent 27: Volkswagen - 84:7 per cent 29: Mercedes-Benz - 84:4 per cent 30: Alfa Romeo - 83:0 per cent 31:Porsche - 82:9 per cent 32: Citroën - 82:1 per cent 33: Smart - 81:8 per cent 34: Jeep - 75:6 per cent.

For more infomation >> These car manufactures have the best customer satisfaction ratings - is yours on the list? - Duration: 6:43.

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