Thứ Ba, 31 tháng 7, 2018

Waching daily Jul 31 2018

PLEASE LIKE, SHARE, SUBCRIBE video! Thanks you very much!

Or could just be a friend to know fresh thank you guys are young and that's uh, uh, uh, that's your Valentine

No one

Baker doesn't have a boyfriend. She's fine on her own. Hmm quiet class hit sumos turn now

The wasteland

And I will show you

fear in a handful of

dust

fake greeting card companies telling us when we should and should not express our love and through what the power of consumerism

Duncan's mom made cupcakes Oh

Are you doing it's felon times?

you can't just have a sad microwave eat over the sink dinner come to my house and said

No, if you come it doesn't work like that. Will you be done working in time for dinner tonight?

See you tonight

Come in sumo

Oh

Does your beats already know Oh

Miss Baker. I mean Melanie bear. Well, I I hope I'm not imposing no. No, no, please come in

We're just we'll just turn on these darn lights Hey

Oh my gosh here in my house

Sometimes I wash it instead of doing my homework

Sorry

Oh my gosh, looks like mojo got cold feet your prince has arrived

Hi, mr. Mouser howdy Clarence, I want you to meet miss Baker

Oh, hi. I think I recognize you from the common curriculum

Conference you were there. Of course. I remember you asked an insight

Kids right

You see so good to have you guys over for dinner I minister wait date

Date

Date

These drinks are pretty good. Oh

No, you really can't force these Valentine's things

It was only when I really stopped looking, you know

Is that I gotten a good enough place with Chad and I just found each other

What are we gonna do mom and chatter

Okay, time to get to know each other starting with miss Baker miss Baker, right

I am a simple small-town girl with big installs underrated

All right

It is time for the main course

Mr. Moser, can you pass this to miss Baker please? Oh sure. Oh

Yes. Thank you

Hmm Wow, great concept can't wait to try it. Sorry Melanie, please

For more infomation >> Clarence Valentimes Best Cartoon For Kids & Children - Yellow Tiger - Duration: 3:59.

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Packing for the Baby at the Beach - Duration: 5:07.

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Regular Show Part 61 Best Cartoon For Kids and Children - Leo Dixon - Duration: 3:59.

PLEASE LIKE, SHARE, SUBCRIBE video!Thanks you very much!

Man last night was the best the best. Yeah. It was pretty fun

I mean Margaret and I leaned over for game nights and nothing went wrong. Okay, just a sec. I'm making you a new custom wallpaper

Alright I'm gonna take this stuff to the dome

Hmm hanging with Margaret just to feel so good like a new it with food

Laughing together and a having a blast and I hope it lasts forever

I can you stand or sit right next to me. Can't you see?

Your future with me is brighter than the ocean what brighter than the ocean?

Talk to me again Oh

Margaret I was singing a song about her in the cart and it recorded to her voicemail

Why'd you call her in the first place? I sat on my phone. It was an accident you butt-dialed her

I'll just call her and say the message was for someone else, dude. No, that'll make it even worse. Oh

Hey Margaret

She saw that you left a message and didn't even check it that's cold man. Shut up

Okay, I'm gonna go in there and start talking to her you go. Oh, yeah. Yeah. Yeah. Yeah, me too

Yeah, you know I thought we made a pretty good team you and me. Uh-huh. We should do it again soon or you know

Hey

Dude what are you doing? There was a bug what I got it thing. I can go check if you want. Oh, no

No, we can get it. You're still working and also yeah, just give us the keys. Okay, that's cool

I'm almost done with my shift. Actually. That's a good idea

It's ringing. Do you hear it?

Pops Mordecai. Hello

Okay, we need to get back to the house before hey guys, did you find my phone oh

Yeah back at the house. Oh, great. I'll go pick it up

Don't slow down. No, she can't hear that message and take the short guy

Dude hurry

What could it be music? She likes fist pump. Incorrect. You have no more attempts. Did I win?

Get up

Because of your excessive attempts you have violated

Password law and are charged with attempting to hack into someone's account. What I didn't think that warning was for real. Oh, it's

Hey pops, I came to pick up my phone. Oh

Okay, so I accidentally recorded a message on this girl Margaret's phone

Yeah, and we were just trying to delete it before she heard it

But why not let this person hear the message because he'll die of embarrassment

Oh

Someone is accessing the voicemail system

Oh, no, please I'm begging you erase that no one claims to have a complicated relationship with you

Rigby wait you guys tried to happen? Okay look so I sat on my phone and accidentally he called you with his butt. Yeah

So I accidentally left your voicemail of me singing this dumb song. It's laughing together having a blast

forever

I can't believe how hot she is makes my insides feel like nah, dude

Twitch not know take a chance on me cuz maybe then you'll see how perfect we can be together you and me for all eternity

Oh, please just erase me eat you would you like us to erase these hackers now?

Hmm. Nah, I think they've learned their lesson very well. You're free to go

For more infomation >> Regular Show Part 61 Best Cartoon For Kids and Children - Leo Dixon - Duration: 3:59.

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How to Inspect Your Lawn for Grubs - Duration: 1:27.

I'm Jason with solutions pest in line if you're new to us we create these videos

to help educate people like you about DIY pest control if you want to learn

more and get your professional pesticides for grub control then click

the links in the description below inspection is a crucial step because you

need to recognize the signs of grub worm activity and need to know how and where

to look if you don't properly treat the right spots then you could leave your

lawn unable to defend itself first check your damaged grass pay attention to

those scattered irregular patches of dead turf because the grubs live in the

soil beneath the grass we recommend using a shovel to dig a square foot

about 3 inches deep finding a couple grubs is normal but if you spot more

than 5 grubs in that square-foot patch then treatment is necessary when you're

done pack the sod back down with water to help the grass from drying out as

mentioned earlier grubs are the larvae of different beetles such as June bugs

Japanese beetles and maybe tools what happens is they hatch in late summer and

begin feeding when the winter rolls in they tunnel deep into the ground to

hibernate reemerging to feed and spring before maturing and PUE paiting into

beetles where the process starts with a new generation so if you're seeing a lot

of adult beetle activity especially in the summer months this could be a sign

that grubs are nearby for more inspection tips and our in

depth grub control guide click the links in the description below also please

don't hesitate to give us a call or shoot us an email i'm jason baker with

solutions pest in lawn ask us how didn't do it yourself

For more infomation >> How to Inspect Your Lawn for Grubs - Duration: 1:27.

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How To Sell On Amazon FBA For Beginners | The Complete Guide (2018) - Duration: 47:54.

Hey guys today I'm going to show you exactly how to sell on amazon step by step, whether

you're just a beginner or not.

This is an action guide.

I'm not just gonna tell you about it - I'm going to show you over my shoulder, inside

seller central and all the tools you need.

I've challenged myself to create the most detailed guide you're going to find.

Each section is time-stamped below so you can come back to this video as many times

as you need. Also, we have a PDF guide of this entire video to download in the description below so you can

follow along or in case you don't have the time to watch it all at once.

The steps I'm going to share have helped the Amazon sellers on our team successfully

launch dozens of products, including 3 that we've launched publicly as part of an educational

This is also an update of a video we released last year that's had 900,000 views

and received comments such as

every YouTuber's paid course in one free video

They've helped me build a 7 figure empire

I learned more in the first 23 minutes of this video than I have in weeks of research

You're the best in the market at giving priceless information for free

this is the first video I've seen to actually tell you HOW to research instead of just to research

a MUST WATCH by all who are wanting to start on Amazon

So firstly why sell on amazon?

While a lot of people know of the ecommerce giant and how huge it is in terms of shopping

and their lightning quick shipping, what a lot of people don't realise is that it's

actually made up of a lot of small sellers, everyday people like you and me.

It's not just big brands selling on there!

And it's not as hard as you think to set up a business.

That's the opportunity and there's two big reasons why you should utilise this platform

over other ecommerce platforms out there.

Number one - it's a huge marketplace with over 300 million customers.

So selling on this platform gives you exposure to a lot of customers!

The other key element is Fulfilled by Amazon.

This means you send your products to Amazon's warehouses, where they look after all the

shipping, handling and refunds.

So it's a physical products business, that you can run remotely from anywhere.

No storing stock in your garage or running to the post office every day.

This also makes it a very scalable business because you're not limited by how many sales

you can make in a day!

So now that you know the why, let's get into what you came here for - how to sell

on amazon!

These are the steps I'm going to cover in this video: Product Research, Sourcing your

Product, Using Amazon Seller Central, Shipping your Product, And Launching your Product

Step 1: Product Research

This is the most important step as the product you choose is the foundation of your business.

You want to find a product that lots of people are after, and isn't too competitive.

A mistake people make when starting out, is just selecting products they like or that

they think will do well.

We don't want to take that risk, and strongly recommend making data-driven decisions on

what to sell.

Now, there are different models you can take when selling.

The one we recommend is called Private Label.

This means you essentially take a generic version of a product, perhaps make a slight

improvement or adjustment to it, and then place your own logo onto that product, and

sell it under your own brand.

Other models, such as Wholesaling or Retail arbitrage, mean selling someone else's products.

We prefer the private label model because it gives you more control over the product

and listing, and higher profit margins.

This allows you to build your brand and not someone else's.

Now, you can do product research without any tools, however it is a lot harder, and I believe it's just

much easier to use a tool, even if it's not ours.

This is the chrome extension.

With it, you can quickly assess a product idea on Amazon.

So lets say we wanted to look at "yoga mats".

After the search is complete, just click the extension.

Now you'll see a great breakdown of this page.

Lets focus on the top 10 listings.

Remember I mentioned that we wanted high demand?

Well, that's represented by sales.

We can see here estimates for all these top listings.

As a guideline, we'd like to see at least 3000 sales combined in this top 10.

We easily have enough here.

In addition to having 3000 sales, we also want to make sure that these sales are fairly

well spread out.

Take a look at this example.

It matches the 3000 sales criteria, however you can see that these two top listings have

the majority of the sales.

This would indicate that customers are mostly purchasing from these two listings, for whatever

reason.

So even if we got our listing into this top 10, on page 1 of the search results, it's

going to be very difficult to pry sales away from these dominant sellers.

So we want to make sure that the sales are reasonably spread out.

Next, is low competition.

The way we gauge that is by the number of reviews on a listing.

Most people tend to buy from listings that have higher numbers of good reviews, so that's

why we use it as a metric of competition.

Here we'd like to see at least 4-5 listings with under 100 reviews.

This makes it easier for us to catch up, starting from 0.

Outside that, we'd want no more than a couple of listings with up to 500 reviews.

Anything closer to 1000 reviews is getting quite competitive and will take a long time

to compete with.

Keep in mind, these are general guidelines.

You can bend them a little, but the lower the reviews overall, the better.

It's worth spending more time finding less competitive products, as this is often the

biggest barrier.

Next we want to look at price.

To keep it easy, you want to sell products between $15 to $60.

Below $15, the profit margins get very slim by the time Amazon takes their cut, and above

$60, customers are less likely to make impulse buys on a brand they don't know.

So when looking at these top 10, you want to get an idea of what price you could sell

for.

If it falls between $15 to $60, then you're good!

The chrome extension is really great when you've got ideas on what to sell, then search

for them on Amazon and run the extension.

We also have another great tool that really helps when you have no idea what to sell.

It's called the web app.

Let me show you!

Inside is a tool called the Product Database.

Here, you just select the categories you'd like to look in, and the filters you'd like

to set - for instance high demand.

Remember I mentioned aiming for 3000 sales in the top 10 listings?

Well that's the same as 300 sales per month on a single listing, so lets make that our

minimum.

For low competition, we can set a maximum of 100 reviews here.

Also our price point of $15 to $60.

And search!

What we've done is re-catalogued Amazon's best selling products into a database that's

user-friendly for sellers!

You can see we have XXX numbers of listings here that match your criteria.

The product database is really great to help you generate product ideas!

You can then take one of these ideas, and then look up the niche on Amazon, so you can

assess the top 10 listings, like we did earlier.

And if you use the chrome extension as well, this process is made super simple!

There are other cool things you can do inside the web app, but we'll come back to that

a bit later!

The next consideration is seasonality.

Imagine looking at Christmas tree lights during December.

The numbers would be huge!

If you decided to sell that product, thinking you would get these sales all the time, you'd

be in for a bit of shock come January 1st.

So we want to sell products, that sell all year around.

The best tool to use for this is Google Trends.

Just input a search term, change the view to the past 5 years, and then search.

Using the Christmas tree light example, you'll see that there's a big spike around December

each year.

This is what we're trying to avoid.

Instead, look for products that are more even all year around.

Baby hooded towels for instance, have a similar search volume all year around without any

obvious spikes.

The other good sign to look for is an upward trend.

Lets take an extreme example - artificial intelligence.

You can instantly see that this topic is getting more and more visibility.

While it's not necessary to have this when looking for a product, if you do find something

with an upwards trend, then you may have discovered an emerging market which could be a great

opportunity!

So let's say you've found a product or a niche that seems to be a good opportunity

- it has high sales, low competition, good price point and not too seasonal.

Before you go ahead and order this product, there's an additional step you should take

to further verify this niche before spending a lot of money on it.

This is called product tracking.

Instead of just checking the sales estimates that one time, you continue to check them

for a period of time.

I'd recommend at least 2 weeks, to 4 weeks.

The reason being there are times when a product's sales are inflated, due to the seller running

a discounted promotion, or some other once off type of situation.

But by checking the sales every day for several weeks, you can see if the sales stay consistent

or drop down.

You can do this manually using the chrome extension like I showed you, but a much easier

way is using a different tool of ours called the Product Tracker, which is part of our

Jungle Scout Web App.

You don't need this tool but it does make the process a lot faster and automated.

Let me show you an example.

Lets say you like the look of these baby hooded towels.

This is in fact a product that we publicly launched in 2017, and you can check out the

entire case study in the link in the top right corner.

Now you want to track as many listings as possible on this first page of results.

If you have both the chrome extension and the web app, you can just simply, click the

plus sign next to each one and it will add to the Product Tracker.

I've added the top 10 here.

Now, inside the Product Tracker, click on the dropdown and you'll see the sales over

time for all these listings.

Lets change the view to the past 60 days.

In this case, these listings have already been tracked and are displaying historical

data, but new ones you will have to wait at least 2 days to get the first sales information.

The blue bars here are the inventory levels, and as they go down each day, so you can see

how many sales have been made, by the orange bars.

The average sales per day for this listing is 28.

If we hover over each day here, you'll see the sales do fluctuate from 23 up to 50-ish,

but usually in the middle there, so 28 sounds about right.

If you'd only tracked for 2 days though, and had one day of 23 sales and another of

50, you really wouldn't know what the regular amount of sales is to expect.

This is why I recommend to track listings for as long as possible, to get as much consistent

data as you can, and be confident in the number of sales a listing is getting.

So that's how to perform the second step in product research - verifying the sales

of a niche!

You can be confident of the sales numbers in your product's niche and are ready to

take action on the next step!

With your product selected, you're now ready to source your product.

Once you've narrowed your research down to a single product, the next step is to source

your product.

Most commonly, people go to alibaba , but you can also go to global sources, or aliexpress

for smaller orders.

Alibaba is by far the biggest marketplace.

Here you can search for the product that you're looking for.

I'd recommend changing the view over here, and then searching by 'Suppliers' rather

than products because often suppliers have a bunch of listings that are all more or less

the same.

Also, tick the gold supplier box.

This narrows down your results to what's usually a better list.

Now you want to contact 10 to 15 different suppliers.

A tip here is to favourite suppliers that you like, as you go.

From a search page, click here to favourite, or you can do it from inside a company profile

over here.

Now, from the favourites page, you can contact them all at once.

Here's an example of the email we would send.

You can also download this template below in the description.

You want to ask as many questions as possible in your initial email.

You'll be contacting a lot of suppliers so you don't want to be constantly going

back and forth with each one.

Also, it's a good first test as you'll see which suppliers answer your questions,

and which ones just send you a generic response.

You want to work with people that have made an effort to answer you personally.

Other questions you might ask, include: do you offer samples?

How much for a sample to be sent to your postcode or to the US?

How much for 500 pieces?

How much for 1,000 pieces?

Can I make a first order of only 200 pieces, and how much for that?

Plus anything else specific to your product.

Can you make this product to this size or out of this material?

Once you've received some replies, it's time to evaluate them.

Do they have good English or communication?

Did they answer all of your questions, or did they just give you a generic answer?

Write down all the prices they've given you.

Some other things to note: Suppliers will often ask to continue the conversation on

Skype or email.

This is totally normal!

Expect to pay anywhere from $50 to $100 US for a sample.

I know this can sound like a lot for a single sample but just put it down to the cost of

doing business.

If you can, it's a good idea to get a sample from 2 to 3 different suppliers.

Sometimes you might get a better price from one but better communication from another.

To help with this, get a sample in your hands and then you can compare the actual quality

of the product between the different suppliers as well.

Once you've received and inspected your samples, perhaps followed up with any additional

questions, then go ahead and tell your supplier that you'd like to place your first order.

Often you can negotiate paying 30% upfront, and then the remaining 70% before they ship

the product.

Or, sometimes it might be 50 upfront and 50% after.

Personally, I've worked with suppliers that I've had to pay 100% upfront, but I'd

built up enough trust with them, that it was fine.

So it really can vary, but aim to negotiate terms if you can.

As far as payment methods, Paypal is fine for samples.

For larger orders though, it's going to incur a 5% fee.

So you want to stay away from Paypal.

TT or telegraphic transfer is common which is basically a wire bank transfer.

You can also pay via Alibaba.

And, some suppliers will offer trade assurance which is really nice to get because this basically

insures your shipment in case anything goes wrong.

This is only if you order through Alibaba, so try to go for this option if you can.

We recommend staying away from Western Union though because there's no real means of recourse

if anything goes wrong.

Production will typically take anywhere from two to six weeks.

This gives you time to get a bunch of other things done.

Real quick - if you're getting value from this video, could you do me a small favour,

and hit the thumbs up button below, to let me know you're loving this video.

And subscribe as well to get more in-depth videos like this.

I've worked really hard to put together the best information I could, so I would really

appreciate it.

Thank you in advance!

Let's get back to it.

Firstly setting up an Amazon account.

You have two options.

You've got a professional account which is 39.99 a month, or an individual account that

doesn't have a monthly fee, but you pay $1 per sale.

So if you're serious about building a business on Amazon and plan to sell more than 40 products

a month, you're much better off going with a professional account.

This also gives you access to other advertising and business metrics that the individual doesn't.

So click start selling to begin the process, then follow the prompts.

You'll be asked for a bunch of information, including a credit card for any charges, a

bank account for you to receive payments and also what you'd like your store name to

be.

You'll also be asked whether you're selling as an individual or a company.

Now, keep in mind that you can start selling as an individual, and then switch to a company

later on if you choose.

This is actually what I did when I started out, so don't let this be a barrier to getting

started!

Once you've set up your Seller Central account, come up to catalog, add products in order

to create your first listing.

Scroll down a bit, you'll see list a new product, and you'll notice that Amazon wants you to

search for your product name.

If you type it in here, it will find existing listings.

Now this isn't what you want to do.

you want to come down to create a new product listing.

Head down and find the most relevant category for your product.

Hit select.

Now fill out basic information about your product.

The manufacturer name is up to you.

That can be the same as your store brand name, or it can be different.

One tip though on creating your brand name.

What I'd suggest is creating one that's fairly universal.

Lenny's Office Supplies for instance, is a very specific niche and only relevant to office

supplies.

Whereas Lenny's Creations is a much broader name that you can sell lots of different products

beneath and not be limited to one niche.

Next, you'll be asked to enter a Product ID for your listing.

This is most commonly a UPC barcode.

You will need to purchase one of these, and the best place to do so is at GS1.

If you wanted to setup your product with variations, you can do that over here.

It asks you to enter in your price, however you don't have to do this now and can just

check the skip box, and set your price later.

This is where you add product images which we'll talk about later.

Once you've completed the required fields you can click Save and finish, which allows

you to access your product's FN SKU barcode and get a shipping address which you'll

need in the next steps.

So once your listing has been created, come over to inventory, manage inventory, where

you'll see your listing displayed.

Click here, and then Print Item Labels.

Click print again.

Now this gives you what is called the FN SKU barcode.

This is the one barcode that Amazon requires you to have on your product packaging.

You don't need the UPC barcode - the one that we talked about before.

You only need this one displayed on your product packaging.

Now send this FN SKU barcode to your supplier.

They can either stick that onto the packaging of each item, or you can include it in the

design of customised packaging, so that it never needs to be stuck on by hand, again.

This brings us to the packaging, which we recommend getting customized.

This sets your product further apart from the competition.

The sooner you can get this done the better, because it will take a couple of weeks for

them to produce it.

So ask your supplier for the different packaging options that come with your product.

Select the one that you like the most, and then ask them for a template.

Now you'll want to receive a file type such as .ai or .eps.

These are design friendly formats.

To get your design made, we recommend the Jungle Market, where you can freelancers specific

to Amazon sellers, including designers who are experienced with product packaging and

know Amazon's requirements.

Here are a few of the most important things to have on your product packaging.

Your brand name, the product name, a photo of the product, where it was made such as

made in China, and then just make sure that there's nothing else that you're legally required

to put on there, based on the type of product that it is.

To figure this out, just google "packaging requirements for your product" to nail this

down.

When you have the final design, send it through to your supplier.

They might ask you to purchase a large quantity of the boxes upfront such as 3,000 or 5,000

pieces.

This is fine as it brings the price down, and they'll just hold onto those extra ones

until you make later orders

Product photography is another thing you can do while you wait.

There are 2 ways to do this - either hire a photographer or do it yourself.

We have a great tutorial on how to take awesome product images yourself, just using a smartphone

so click up here to check that out!

The other way is to hire a photographer.

Again, I'd recommend the Jungle Market.

Here you can easily search out product photographers and pick ones you like based on their reviews

or location, and also reach out and ask them any questions you have before booking in with

them.

The way it works is that you would send them a sample of your product and they will deliver

a set number of images back to you within the agreed upon time.

If you're taking photos yourself, here's a couple of things to keep in mind.

Your main image needs to be against a white backdrop, take up at least 85% of the image,

and have no extra props, text or logos on that image.

For your other images, try showing some different angles of your product, show it being used

by different people, maybe also include a photo of it with its packaging which you can

add later on, once you actually have the packaging.

You can upload up to nine images on your listing, so you want to use them all up but, at the

beginning, at least try to get four or five there to start with.

Next, you want to write a detailed title, bullet points, and description.

Take your time here because this is what is going to sell your product once people click

onto your listing.

Also include your main keywords wherever you can because this will help your listing rank

higher in Amazon's search results.

We have a more detailed video on how to great listing up here!

If you were using our web app tool that I talked about earlier, we have a great tool

that can help you with this, called Keyword Scout.

Let me show you.

Again, we're inside the Jungle Scout web app.

Now what this tool does is shows you the search volume of keywords on Amazon.

For example lets search for yoga mat.

Here we see that of course yoga mat itself is a popular keyword, but you also discover

other insights you mightn't have thought of - such as 'workout mat' being a highly

searched for keyword also.

So using this information, I would take the main keyword - yoga mat, and absolutely make

sure that is in your title, bullet points and description, and then also try to include

these other bigger keywords where you can also.

You don't want to stuff them in unnaturally, but the more you can include them, the higher

your chances of appearing under these search terms on Amazon.

Also, including these keywords helps Amazon identify what your product is, which is another

important factor in how you rank.

You can also keyword scout for other things as well, such as advertising, but we'll

come to that later.

To get your product from China to the US, you have two options - asking your supplier

to organise this, using their own freight forwarders, OR finding your own.

Personally I started out using my supplier.

This was very easy, because they just gave me a quote, I paid them and it was sent straight

to Amazon without any hassle.

I also found it to be a little cheaper than using my own freight forwarder.

The cons of this, was that whenever there were issues with customs or anything like

that, I had to relay messages through my supplier as the middle-man which was a little frustrating

and scary at some points, so there was less control over my shipment.

Finding your own freight forwarder in the US, gives you a lot more control over your

shipment.

You have direct contact and it's easier to sort out any issues that might arise.

Flexport, for example are a popular freight forwarder, that we've used here at Jungle

Scout also.

They're really great at walking you through the entire process, all the paperwork that's

required so you can be assured that everything is above board and you know what's happening

at every step of the way.

So we can definitely vouch for Flexport.

Another way to find freight forwarders, is through Freightos, a website where you post

your shipping requirements and they bring back quotes from a bunch of different forwarders,

so you can find the best one for you.

For this you'll need to know the weight and dimensions of each box, which your supplier

should be able to give you.

As production comes to an end, you'll need to create a shipment in Seller Central.

This gives you the physical address of the fulfillment centre that you need to send your

shipment too.

So to begin, come to Inventory, Manage Inventory, then down to 'Send/ replenish inventory'

in this menu.

You'll be asked whether you want to create a new shipping plan or add to an existing

one.

In this case, we're creating a new one.

For the 'ship from' address, put in your supplier's address if you're using them

to organise shipping, or if you have your own freight forwarder, then they might tell

you to use their address instead.

In our case, we're using Flexport as a freight forwarder and they've instructed us to use

their address here.

Now if you're just sending in the one type of product, you want a case-packed product.

Individual products is if you're sending a bunch of different products inside one box.

Continue.

Now On this page, you now need to enter the quantity of units that you're going to be

sending.

Now this doesn't have to be the exact number of units per case and number of cases as you

can create the box configurations later on.

The most important thing is that the total number of units is correct.

You can modify this later, but it only allows you to change it by 5 units less or more,

so make sure this number is accurate.

Amazon wants you to confirm that you're aware of any storage fees.

Now for some products, you might have to give more information if it's in a restricted category

or something like that.

But, for the most part, you shouldn't need to take any further action.

Click continue.

Again in most cases, you should be able to click continue.

Now here you get to choose whether you're going to apply the FN SKU barcodes yourself

or whether Amazon is going to do it.

If I select Amazon, you'll see it's going to cost 20 cents per unit.

So usually you can get your supplier to do this.

So lets make this merchant.

If you haven't got the labels already, you've got the option to download them here.

However, you can also do that from your inventory screen like I showed you earlier.

Click continue.

You can give a name to your shipment over here.

Then confirm all these details are correct, and approve shipment.

Come over to work on shipment.

Now you'll see the Amazon warehouse and importantly the address, which you can copy

and send to your freight forwarder or supplier.

Now you select your Shipping Service.

Depending on the freight forwarder you use, you'll either choose your own shipping,

meaning you're looking after the shipment the entire way to the fulfillment centre,

OR you can choose to use an Amazon partnered carrier, which can arrange pick up within

the US at a discounted rate for Amazon.

For instance, what some people like to do is get their product shipped from China to

their house, in order for them to inspect the goods first.

This would be a good time to use Amazon's discounted shipping to send it that last stretch.

Generally, if you're using your supplier to organise shipping, then you would select,

"using your own carrier" as they will deliver right to Amazon's doorstep, or if

you've organised your own freight forwarder, then they will give you instructions on which

option to choose here.

Lets look at using an Amazon partnered carrier in this example.

Select whether everything is in one box or multiple.

Usually it would be multiple.

Now you can set up multiple box configurations.

Make sure your total adds up to the correct amount.

For example, here's a configuration I've used before.

Again, Your supplier can tell you the box weight and dimensions.

Then, hit confirm.

As we've selected an Amazon carrier, click 'Calculate' to view the approximate charge.

You then check the box and agree to Accept the Charges.

This is where making sure your box weight in particular, is accurate, so you don't

get surprised by a larger shipping cost later.

Of course if you selected your own shipping carrier earlier, then you would skip this

part.

Now click Print Box Labels, which will give you a PDF with shipping labels that you can

send to your freight forwarder or supplier, or if your shipment is coming to your house,

you can apply them then - as long as they're attached to the boxes before they're sent

into Amazon.

This is really important as this is how Amazon identifies these boxes as yours.

Also make sure the labels are on the correct box.

In this example I have 8 boxes of 60 units and 1 box with only 20.

This one box needs to have the corresponding label with 20 units on it, however the others

are okay because they're all the same.

Click complete shipment and, you'll be done.

If you're worried about the quality, you can hire a third party inspection company to check

your products before they leave the factory.

It's a much better idea to do that now than when it reaches the US because by that point,

there's not much that can be done.

I've personally never done this, to save on upfront costs, so it's really up to you.

One company that we've used before for our Jungle Scout products is asiainspection.com.

If you choose not to get an inspection, instead, a good tip is to ask your supplier for some

photos of the product and the shipment before it leaves their factory.

This can give you some peace of mind to at least see your product!

And if you're sending direct to Amazon and not to your house, I'd get your supplier

to send you one or two units, that you can then inspect but also use for product photography.

With your product on the way to Amazon, it's now time to start thinking about launching

your product!

When you first start out, there are two things you need, sales and reviews.

This is gonna give you the momentum you need to get ranked on the most popular search terms,

and get found by customers, and ultimately make sales.

The way customers find products on Amazon is by typing into the search bar the product

that they're looking for, selecting a listing that they like, and then purchasing from there.

So your goal is to make sure that your listing appears when they type in the name of your

product.

So if you're selling this product for instance, the baby hooded towel, you would probably

want to be ranked under the keyword baby hooded towel.

So when a customer types this search term into Amazon, they see your listing up here

in the top results.

Some of the other keywords you might want to rank for might be hooded baby towel even

hooded baby towels for boys, or for girls, or for set.

So you see by ranking or appearing on these search term pages is how customers discover

you and how you get sales.

A brand new listing like yours is probably gonna be on page 20 or 50 and never get seen

by the customers.

The only way to start climbing the ranks and eventually appear on page one which is where

most of the sales happen is by getting sales.

So that's why sales is one of the most important things to get at the start.

Once you've got that visibility, how do you then make customers purchase your listing

and not someone else's?

This is where reviews come in.

Customers purchase from listings that have high numbers of reviews that they trust.

So that's why it's really important for you to get sales and reviews when you first start

out.

Let's talk about sales.

When you first launch your product, it's a really good strategy to offer what's called

a giveaway promotion.

This is where you offer 50% or more off a number of your units just to get those sales

happening at the start.

You can host this on deal websites where customers come to get discounted products.

The one that we recommend is called Jump Send.

Using the baby hooded towels as an example, you'll see that a lot of these listings are

priced between 15 to $20.

So if we come across to Jump Send, if you look at baby hooded towels, you'll see that

people are offering quite steep discounts anywhere from 50% off all the way up to even

90% off for these same products.

So by offering this steep discount, you almost guarantee that you're going to get a lot of

sales.

This does mean you're likely going to lose money on these sales at the beginning.

But, it's important that you have this budget in place because, as I mentioned, you do need

these initial sales in order to get your listing launched and ranked for some keywords so that

you can being to get natural, organic sales.

Using Jump Send allows you to control how many coupon codes you give out per day.

So just as a bit of a guideline, a good strategy might be giving away anywhere between 50 to

80% off for your product depending on what it is.

A strategy that we've seen work really well, is to look at how many sales the listings

currently on page one are getting, and then matching that number of sales, in giveaways.

So if we come over to Amazon, type in our main keyword of 'baby hooded towels' and

bring up the Chrome Extension.

We can see the monthly sales numbers, and the average up here.

On a daily basis this is around 12 sales a day.

So we would aim to give away around 12 units a day, and do this for 1 to 2 weeks.

We've seen a lot of people rank on page 1 by following this strategy.

Let me show you how to set up a promotional giveaway.

The process begins in Jump Send.

Once you've created an account, and synced it to your Seller Central account, come across

to promotions.

From Promotion, come down to Create New.

Here you select one of the products on your account, or you can search for one.

We already have a promotion set up so I'll show you that one.

It will automatically pull the price and description from Amazon.

If you've updated the price recently though, you can come over here and refresh it.

Select your product category.

It's important to have a support email here, in case your shoppers have any issues and

they can contact you.

Also make sure your shipping method is accurate, whether that's Fulfilled by Amazon or Merchant,

so customers know how long to expect for shipping.

Then you get to choose between a standard URL and a keyword targeted URL .

I'll explain what a keyword targeted URL, also known as a super URL is.

Lets say a customer searches for baby hooded towel.

They then click on your listing and purchase.

This tells Amazon that your product is related to the search term 'baby hooded towel'.

The more your product gets purchased as a result of that search term, the higher Amazon

will rank you for that term.

So on Jump Send, a standard URL is a direct link to your product listing, and you wouldn't

get the benefit of that extra ranking power.

The keyword targeted URL is where you can put in 1 of your top keywords and we will

send customers through a customised URL that appears to Amazon as if it were discovered

by searching for that keyword, therefore giving you that extra ranking benefit.

The caveat here however, is that this process is a very grey area.

At one stage, Amazon would penalise sellers that used this strategy however at this point,

we have seen sellers gain some ranking advantages, and no disadvantages that we're aware of.

So it's up to you whether or not you decide to try this.

In this example I'll use one - baby hooded towel.

Click Verify Keyword and you're all set.

Again, make sure to read the disclaimer, and if you'd like to proceed, check the box

and then go to Next Step.

Jump Send offers something called inventory protection.

This prevents customers from purchasing large amounts of your product at the discounted

price.

I'd highly recommend turning this on.

You can set what the purchase limit is during the promotion, but then you also have the

option of setting an order limit for after the promotion, once your price goes back to

normal - if you'd like.

We'll leave it at unlimited though.

Next we set the start and finish dates for the promotion.

I'll make it a week in this instance.

Now it's really important to remember these dates and make sure they're exactly the

same, as what we set on Amazon shortly, when we create the actual discount coupons.

This is because the inventory protection will only be active between these dates, unless

you keep it on after the promotion ends.

If the coupon codes on Amazon are active outside of these dates, then you run the risk of customer

being able to purchase large amounts of your product at a discounted rate, so just be wary

of this.

Now on this page, we set the discount amount and it's time to create our coupon codes.

Lets head over to Seller Central to do this.

If you haven't set up a promotion before, you'll need to come over to manage product

selection.

From here, come to create product selection.

This is where you decide what products you want to be affected by that promotion.

Over here, you can select ASIN list and create product selection.

For the product selection name, put in whatever you want.

This is just for your internal use only.

Now you want to paste in the ASIN or ASINs that you want to be affected by your promotion.

Once you've done that, hit submit.

And, you've now successfully created the product selection.

You can now come to create a promotion, percentage off.

Okay so buyer purchases, by default it's at least this quantity of items.

That's the one that we normally recommend.

You can also choose at least amount in dollars or for every quantity of items purchased.

So this determines how the promotion is triggered.

So we'll leave it at this for this example.

Purchased items, you click here, and it shows you all your product selections.

This is where you select the product selection you've just created.

Buyer gets percentage off, so now's where you set the discount amount that your customers

will receive off your product.

Remember, we wanted our discount to be 30%.

Applies to purchased items, or you can choose qualifying item, but we prefer purchased.

Now step two, scheduling.

To set our end date, lets look back at Jump Send, check the end date and time here.

Now we'll set that as the end date and time here on Seller Central.

Okay so next is internal description.

Again just put in something for your own internal use.

On to step three, so we highly recommend single use.

You also see that by default that checks one redemption per customer.

So this combination means that this customer can only use this particular code once.

So after this step, you've got claim code combinability.

We prefer exclusive.

What that means is that this code cannot be used in conjunction with any other codes.

I'll show you customized messaging.

We want to make sure the detail page display text is unchecked which it is by default,

but I just want to show you just in case Amazon changes this in the future.

You want this to be unchecked because otherwise your promotion will be public on your listing

for anyone to see and anyone to use that promotion.

So we definitely want that unchecked.

Once you've finished, come down to review.

It's important to check over all of your details here.

Once you've done that, hit submit.

Your promotion has now been successfully created.

The next step is to create the coupon codes.

So go to view or modify your promotion, and then manage claim codes.

Again, the name can be anything you want it to be.

You set the number of codes that you would like and hit create!

You'll see that they're ready to download

So if we download those, it will create a zip file.

If you open the zip file, you'll get a text document which has all of the codes.

From here, you just simply copy all of them, come back to Jump Send, paste them in.

And, you're ready to go.

Now for Step 5!

As shoppers apply to receive one of your coupons you have the option of coming in and either

manually or automatically approving them.

We'll leave it at manual for now.

Finally, review all the details carefully and hit publish when you're ready.

Congratulations!

Your giveaway promotion is live and shoppers can begin to apply.

Keep in mind though, that coupon codes on Amazon won't be active for at least 4 hrs

after creation, so if you've only just created them, then they won't work immediately.

Shoppers can still apply, but just don't approve anyone for the first 4 hours so they

don't attempt to checkout using them just yet!

Amazon Sponsored ads, also known as PPC or pay per click, is an important marketing tool

for your listing.

Remember, when you start out, your listing is quite buried in the search results, however

Amazon gives you the opportunity to pay, and have your listing shown above all the rest,

regardless of how new you are or how many reviews you have.

It's really easy to set up.

All you do is select the keywords that you'd like to be displayed under and how much you're

willing to pay in order to be shown under that keyword.

When you're first starting out, and your listing is appearing on page 20, you can actually

pay to get your listing shown on page one and get that exposure in front of all the

customers.

When you start out, there are two types of campaigns I would recommend setting up.

The first is an automatic campaign.

So firstly, from Seller Central, go to advertising, campaign manager, and then down to create

campaign.

Give your campaign a name and your daily budget of how much you'd like to spend.

So for this example, let's say we just want to spend $20 a day starting from today.

And, here's where you choose automatic or manual.

So start with automatic and click continue.

Now you can select the product, give it a name, and then come down and select a default

bid.

So that might be $1.

Now that doesn't mean that you're going to pay $1 every time someone clicks on your add.

That just means that's the maximum amount you're willing to pay.

So if the previous person only bids 30 cents, then your bid might be 31 cents.

So $1 is a fairly high bid.

If you're starting out and you want to be a bit more conservative, maybe make it about

50 cents or 70 cents.

But, after a few days, if you're not getting many impressions or views, then the reason

might be because your default bid is too low and other people are bidding higher than you

and therefore your ad isn't showing.

So if this is the case, after a few days, I'd recommend upping your bid a little bit

more.

But, to keep it simple, make your default bid somewhere between 50 cents to a dollar,

Click Launch Campaign and it will begin to run!

Automatic campaigns are really great to set up at the start for a number of reasons.

One is that they're really easy to set up and don't take much time.

Number two is that they begin to collect data for you.

At the start, you don't know what keywords people are clicking on in order to find your

listing.

With an automatic campaign, Amazon will display your listing on the keywords that it believes

is the most relevant.

After running this campaign for at least a week, you can actually download a report that

shows all the keywords that Amazon has been displaying you for.

You can take that information, select the best performing keywords and then put them

into your own manual campaign where you have a little bit more control over how much you

spend on each one.

The second type of PPC campaign is a manual campaign.

This is where you select the keywords to target rather than Amazon.

This gives you more control, allowing you to make specific bids on each keyword.

Let me show you how!

Again, create campaign.

I'm going to call this one Jungle Snugs Keyword Scout.

We'll give it a $30 budget this time, and select Manual Targeting.

We'll choose the same product as before.

This time we have the option of adding our own keywords.

I'm going to show you two easy places to find keywords to get you started.

Firstly, you can see Amazon is suggesting keywords here, based off of their understanding

of your listing.

So you could quite simply come over to 'add all'.

Now you'll see that 89 keywords have been added.

So that's one manual campaign right there.

But lets Remove All for now.

Come back up, and we're gonna go into Enter Keywords.

Now the second place is our tool Keyword Scout.

You'll see we're back in the Jungle Scout web app, from earlier.

So lets type in our main keyword - baby hooded towel.

Search.

We've now generated 2207 results.

Lets change the display to 200 keywords at a time.

Now come across to export as .CSV.

Open this one up, and now we've got a huge list here of keywords that can be used.

So I'll simply select...all of these.

Copy.

Now back here, I'm just going to paste these in.

Go to Add keywords.

And you'll see we've added 200 of these keywords.

Of course you can be a little more selective and go through the keywords first, but this

is just a really simple and quick way to get another manual campaign up and running.

We have more in depth webinars and tutorials on PPC, but just setting up an automatic campaign

is the easiest step to take when you first start out.

These are simple campaigns to get you started immediately, but if you're after more advanced

guides, then you can check out some of our other videos on PPC!

The other important thing to do is to set up automated email campaigns.

This sends follow up emails to all the customers that purchase from you on Amazon.

This provides great customer service, and it also encourages customers to leave reviews

as well.

So it increases the likelihood that you're going to get reviews from all the sales that

you get.

While not all of your customers are going to leave you a review.

A certain number will.

And, having automated email campaigns, it'll certainly increase the likelihood of this

happening.

Now our app Jump Send that I recommended earlier to help you set up promotional giveaways can

also be used to set up email campaigns.

I'm inside Jump Send right now.

So I'll show you how to set one up.

So first just come over here to add new email campaign.

You have a number of different template options here ranging from a blank template which you

do completely yourself, or you've got three of our pre made templates.

You'll see over here there's a number of messages.

So that's how many emails will be sent out in each one.

For this example, let's click on two review requests.

When you have your products synced correctly, you'll see all of your products listed up

here.

In this example, they're not connected.

But, we can show you how to do that in another video.

So up here you can name your campaign.

Now let's take a look at the messages.

So if you come down here, you'll see that we are in the first message.

You can edit each individual message or email by clicking between these tabs.

You can change the name of each email or message.

By default, each message will be paused.

When we've finished editing the message, we can activate it.

But for now, we'll leave it paused.

So if we come down here, we'll see this email template is already all set up and good to

go.

One of the coolest things about these email templates, are auto fill tags.

So auto fill tags will essentially download this information from your Amazon order.

So in this case, it will grab the buyer's first name and automatically insert that there.

The same here with the product name and then also with the order link for that particular

customer.

So that means you don't need to do anything to this email, and it's ready to go except

come down here can change your name.

You're welcome to edit this email however you don't need to.

So up here, you've got your basic formatting settings, bold, italics, size, font, justification.

If you want to add any additional auto fill tags, or if you're editing a blank email,

this is where you do it.

So these are all the options you have for auto fill tags.

If you want to add an attachment to the email such as a PDF or perhaps an ebook, you can

do that right down here.

And, that will send out every time this particular email sends out.

If you'd like to send a test to see how the email will look, you can click on the send

test here.

And, that will send a test email to yourself.

You can also come down here and click preview, and this will also give you an idea of what

the customer will see when they receive the email.

So at the top here, you can set the timing of when the email goes out as well as the

conditions of when you want it to go out.

So essentially here are the different options if you want it to go out one day, two day,

three days, all the way up to 15 days or more.

And, down here you can decide whether you want the email to go out after the order has

been confirmed, has been shipped, or delivered.

Of course, you've got the subject here that you can change as well.

So then when you're happy with your email, come down here, save the changes, turn this

email on, go through into the next emails and rinse and repeat.

Now here's an example of what you'll see when your Amazon account is correctly synced with

Jump Send.

You'll see all of your products listed up here, and you can toggle on and off the ones

that you want to be sending this particular campaign for.

Once you've selected it, just come down and click save product selection.

Now back to the email campaigns page.

You'll see a summary of all your campaigns.

You'll see here whether it's been enabled or disabled.

So come back here and double check that the campaign you've just set up is enabled.

You'll also see the individual statuses of your emails here.

So make sure that they're active so that they're going out.

A really cool feature that we have up here is our blacklist or negative feedback feature.

So basically if you have this turned on, it will automatically stop sending email campaigns

to anyone who's left you negative feedback of three stars or less.

So we generally recommend you have that on.

It's a really neat little feature.

The next thing I want to show you is over here in the view stats tab.

This one gives you a summary of all the emails that are currently pending and then also of

the ones that have already been sent out.

To break it down further, come into pending emails over here.

And, now you'll see exactly which emails for which orders are pending and what their current

status is.

There is a little bit of a delay between an order being created on Amazon, and then us

being able to send out an email because we do need to wait for that information to come

from Amazon.

That is why you'll sometimes see this message here waiting for info from Amazon.

The other thing you can do on this page is if you ever for whatever reason have a customer

that you no longer want to send emails to, you can come to this pending emails page,

and then search for their order number of customer name, find that email.

And, then you have the option of deleting it before it gets sent out.

The final tab over here is sent emails.

Click here, and then you'll see which emails have already been sent out and to who.

So that's how you get your first email campaign set up and those emails being sent out automatically

to all your customers.

For awhile at the start, your PPC campaigns and your promotional giveaways are going to

cost you money.

They're probably not going to be very profitable, but it's very important that you allow this

budget at the start for marketing in order to kickstart your listing.

The long-term effects is that you're going to start ranking higher and higher for a lot

of the keywords that people are searching for to find your product.

Once you start ranking for a lot of different keywords, and you start building up your reviews,

you're going to start getting a lot more natural sales.

By that, I mean you won't be spending any money to get those sales.

People will just find you listing by typing it in on Amazon.

Some people hesitate to run promotional giveaways at the start or PPC campaigns because they

lose a bit of money.

The result of this is that they get stuck on page 20 or 30 where there's no visibility,

and they don't get any sales.

So it's very important to have this marketing budget to kickstart your listing.

So we've covered how to find your product, how to source it, how to send it into Amazon,

set up your listing, optimize that listing, and get sales.

So there you have it!

We've covered everything from finding a product all the way to launching it.

To scale your business, just rinse and repeat this process to launch more products.

This of course increases your profits, but also diversifies them, meaning that if one

product isn't doing as well at some points, then you have others that can pick up the

slack.

There are more advanced strategies, but I didn't want to overwhelm you at the start.

These steps are all you need to begin.

I encourage you to come back to this video as much as you need.

Also, we've put together a complete guide that covers everything I've talked about

today, complete with images and diagrams, so if you learn effectively from written content,

then you can find the link for that one in the description below - totally free!

Once you've nailed this process and looking to get your business to the next level, we

have more advanced videos on topics such as product research, PPC, inventory forecasting,

keyword research, split testing and more, so make sure to subscribe below, and hit the

bell icon, so you're notified each time we release a new video.

Now it's over to you guys!

What was your biggest takeaway from today's video?

Let me know in the comments below!

Was it how to do product research?

Or that it's not as hard to source from Chinese suppliers as you thought?

Let me know what you learnt in the comments!

Thanks for watching today guys, the very best of luck finding and launching your own product,

and I will see

you in the next video!

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Jennifer Aniston, Brad Pitt NOT Reuniting For Romantic Comedy, Despite Reports - Duration: 4:52.

Jennifer Aniston and Brad Pitt are not "seriously considering" reuniting for a romantic comedy,

despite reports.

Gossip Cop can exclusively debunk the stories.

We've learned the movie project in question doesn't actually exist, nor have they been

in touch about a such a project.

According to The Sun, Aniston and Pitt "could be set for a sensational reunion on the set

of a new romcom," and are contemplating "starring together in a film for the first

time now that they're friends again."

The paper is picking up these contentions from Heat, in which an alleged source is quoted

as saying, "As well as being back in touch as friends, suddenly an opportunity has cropped

up that would put Brad and Jen in a major movie together for the first time."

The exes are said to be "seriously considering it," though it's claimed they would not

be portraying a couple on-screen.

"It's not like they would be playing lovers or anything, but the project is in the romantic

comedy genre and their characters would cross paths," contends the tabloid's untraceable

tipster, who further asserts, "The movie producers are really excited and feel this

would be dynamite casting."

Tellingly, it's not said just who these "movie producers" are, what is the plot

of the proposed film, and who else would star in the feature.

Despite these red flags, The Sun saw fit to regurgitate the allegations without any fact-checking.

Had the outlet done some investigating, it would've discovered that this is an unoriginal

rumor that has never had any merit to it.

In March of 2017, for example, HollywoodLife made-up a tall tale about Aniston possibly

working with Pitt.

At the time, the actress' spokesperson told Gossip Cop point-blank, "There are no projects

that Jennifer is considering with Brad."

Earlier this year, we observed that a full year had passed since that bogus claim was

peddled, and Aniston and Pitt still hadn't teamed up for a movie.

In April of last year, In Touch manufactured a whole cover story about Aniston and Pitt

co-starring in a film together to get "revenge" on Angelina Jolie.

In that narrative, it was alleged Aniston would be joining her ex-husband in Ad Astra.

His rep, however, told Gossip Cop the report was "complete and total nonsense on every

possible level in every possible way."

This was proven to be the truth when Ruth Negga was ultimately cast opposite Pitt in

the movie.

Then this past April, just a few months ago, NW brought back the storyline, claiming that

not only had Pitt and Aniston reunited romantically, but that they now in the process of "bringing

their love to the big screen."

They were said to be reviewing old scripts, but unsurprisingly, no specifics were offered.

That's because this story about Aniston and Pitt starring in a movie together was

entirely fictional, just like the ones that came before it.

Now here is Heat offering up its own version, with The Sun copying the misinformation.

In regards to the exes being "back in touch," it was known more than a year ago that Aniston

and Pitt were still in contact occasionally.

But as People clarified in February, in a story about why a reunion between Pitt and

Aniston would be highly unlikely, "They aren't in regular contact."

And now Gossip Cop can confirm they have not discussed joining forces for a nonexistent

project.

Asked about the former couple reuniting on-screen, a Pitt confidante tells Gossip Cop on background,

"Hard to do that when you haven't even spoken."

Aniston's rep went even further, telling us the rumors are nothing more than "another

made up story."

Heat has certainly been guilty of offering fabrications in the past, including nonsense

almost exactly a month ago about Aniston meeting Pitt's kids.

For more infomation >> Jennifer Aniston, Brad Pitt NOT Reuniting For Romantic Comedy, Despite Reports - Duration: 4:52.

-------------------------------------------

Opportunities for Direct Engagement with Real-Time Text - Duration: 1:11:49.

I'm Jay Wyant, Chief Information Accessibility Officer for the State of Minnesota,

and I am happy to welcome Christian Vogler.

He is the head of the Technology Access Program at Gallaudet University.

He came here to present about real-time text. RTT.

He will be talking about current data.

It's a long, complex process.

Hopefully it will happen soon – RTT.

We have a 90 minutes presentation.

So, he is not going to go overtime.

90 minutes, that's it.

We'll be letting him know when there's a 10-minute break.

One more thing, I'm sure you have heard this

but use an app on your devices to complete an evaluation.

We'd appreciate your feedback.

So please use the app.

If you don't have the app on your device, you can get the evaluation in paper from me.

The evaluation is confidential.

Thank you.

Hello!

Thank you.

Thank you, Jay, for the introduction.

So – as he already mentioned, I work for Gallaudet University.

My perspective is academic.

My presentation will be talking about what happened from academic research and development

to a companies and to the Federal Communications Commission regulations and so on.

A lot of changes are happening right now.

I had to revise my slides again to align with recent developments that came up.

This is a hot topic and a lot of changes are happening right now.

Ok. All right. So…

I'll briefly explain who I am, who we are, and what we do.

Gallaudet University is a liberal arts college for the deaf and hard of hearing.

We are a research group focused on technology for the deaf and hard of hearing.

How to make technology more accessible.

We have a strong goal.

We want the deaf and hard of hearing people to be able to function equally as a hearing person.

Whatever a hearing person can do, we can have the privilege to do the same.

So far, there has been a lot of research on phone communications.

Access to phone communication -

but we also do a variety of topics.

Today – Real Time Text.

RTT, in short.

I'll be saying RTT going forward.

This falls in the area of phone communication access.

This will provide a lot of new opportunities for the deaf and hard of hearing

to gain as much access as a hearing person has.

Anyways, we have a team of five people working on this. You'll see a picture of our lab.

We have four researchers—

two deaf and two hearing.

If you want a summary of who I am…

That.

Professional troublemaker.

We collaborate closely with a variety of companies and government agencies

and deaf and hard of hearing customer advocacy groups, as well.

Often they don't like to hear what we have to say.

Too bad! We believe it is the right way.

We want to emphasize that we're neutral… regardless of the means of communication.

It doesn't matter if you sign or talk

or use visual communications or auditory --

It doesn't matter.

It doesn't matter which government agency.

It doesn't matter which company.

If your goal is to support access for people with disabilities,

we'll work with you.

Today, our focus is on RTT.

There are two parts in this presentation.

In the first part, I'll be explaining what exactly RTT is and what's up with that.

In the second part, I'll be discussing how government agencies and other organizations

could take advantage of RTT to improve communication

for both people with disabilities and important people with disabilities.

OK.

I have a visual to show of RTT. In this visual you see a conversation using text going back and forward.

This is different.

As you can see on the bottom,

there is a person that is currently typing.

As he types, the message shows up.

He has not finished his message.

So, this means with RTT you can read exactly what the person is typing.

What is being typed is being sent out at the same time.

It types and sends at the same time.

Basically, what I type is being sent out immediately.

The other person can read it immediately.

If…

a hearing person …

calls another person and use their voice.

The other person hears this person speak.

Sometimes the person would misspeak and self-correct.. This concept applies to RTT.

With RTT you see what is being typed out and sometimes you will see mistakes, yes.

You self-correct but the important thing is that it helps a lot.

if a hearing person calls and the other end hears what this person is saying—

he notices that his question is not being answered.

The speaker is going off the point and the other person can tell the speaker to stop.

Slow down, say "That's not what I meant."

This works out a better conversation.

RTT has this same concept.

If you type something and a person notices you're going off the point,

this person can tell you to stop and try to reel it back to the right topic.

I'll be explaining with more depth later-- on what's the difference between RTT and text messaging.

Hold that for now.

RTT has two important characteristics.

First, it sends out what you type immediately. You read it immediately.

That means typing has no delay; the other person can read it almost immediately.

And the second important characteristic is that you can accommodate typing with voice

at the same time.

Some people are profoundly deaf like me, for example.

I'll only be able to use the typed part.

But the people who use voice or those who are hard of hearing,

those people will be able to use both at the same time.

Sometimes they'll speak. Sometimes they'll type.

Sometimes a person would speak and they can understand fine.

Sometimes they would not be sure what the speaker means and they would type it.

That could happen.

I have a few videos to show to help you understand what it really means.

OK. I'll be showing two videos.

The first video will show two situations.

The first situation is between deaf and hearing neighbors.

Ok, the deaf house has a kid. This kid goes to the hearing neighbor's house and interacts with them.

The deaf neighbor just saw a tornado warning.

In a hurry, he talks to the neighbor to make sure he knows and to make sure they are safe.

There is no time for a longer process of communication.

He needs to call and be connected immediately.

We have exciting news!

FCC -- Federal Communications Commission

FCC had a historical vote of 5-0 yesterday on a new communication technology—RTT.

Real time text for all of you, deaf, hard of hearing, or hearing.

For everyone out there.

On new mobile phones, by next year--

December 2017--

you can type on a live phone call.

The goal is to replace TTY with RTT everywhere in the next few years.

Here's what RTT looks like.

OK.

So, you've seen the video—

You probably noticed a few things.

First, the conversation is fast.

Notice how the neighbor answered the phone and at the same time the typed text is being sent

talking about the tornado warning.

Before he finished typing, the neighbor answered telling him not to worry and that kids are be safe.

People type/send messages together at the same time.

If you communicate with text message, this is what will happen:

I'll text that there is a tornado warning.

I got to type the whole thing without the neighbor reading it.

When I finish the text and send it, then the neighbor will get the message.

The neighbor answers "Oh, OK. Thank you. We're safe."

While he types this, I have to wait.

Then he sends it and I get it.

That's prolonged.

With RTT, you see the conversation is fast and fluid.

OK.

I don't want to highlight RTT as being only for emergencies.

No. It is also useful in other situations.

The next video I'll show is an informal conversation between two friends.

They're making plans to go to a movie theater.

OK.

What you just saw here had two examples for comparison.

The first example is your regular back and forward texting.

The friend told me to go to that movie theater and that he will tell his wife to meet at that movie theater.

Then after I read it, I tell him to go to the other movie theater.

But he already told his wife.

Now, he got to tell his wife the change of plans.

The second example is RTT. Both people can see what is being typed at the same time.

I told I want to go there and my friend interrupted me. He tells me to go to the other theater.

That situation avoided misunderstandings.

There is one more video I want to show.

So far, RTT focuses on typing only.

Now, I'll show an example of how RTT combined with voice will help.

In the next video, you'll see an example where a doctor's office calls a hard of hearing person.

The hard of hearing person can hear on the phone and understands most of it

but sometimes they misunderstand something.

So, the doctor office uses RTT to send a message, ensuring the person understands completely.

So, you saw a hard of hearing person thought the appointment was confirmed for this morning.

This person is ready to go to the doctor's office this morning.

The doctor's office noticed that this person had misunderstood

and she typed to clarify that it is an afternoon appointment.

By the way, if you have any questions—please feel free to ask me anytime.

You can interrupt me.

OK

As I've mentioned, RTT and text messages are different.

Now, I'll be explaining with, more clarity, of how these two are different.

I have many experiences with many people who are not sure

why we need RTT when we already have text messaging.

You know, most of you, maybe all of you use text messages often.

It doesn't matter if you're hearing, deaf, or hard of hearing.

We all text often.

Even though you're hearing and you use text—that's fine.

But, often hearing people make voice calls.

In many different situations, text messages are usually informal and more casual.

You send text messages saying "Hello. What's up?" and so on.

Sometimes you don't expect the other end to read it immediately.

Sometimes you have to wait an hour or two hours for the person to read it and respond.

Sometimes something comes up in the conversation and the person has to go and will not respond for a while.

Later, in three, four hours, or tomorrow the person comes back and the conversation is continued.

With voiced calls, the situation requires the conversation to happen now.

You have to have a full conversation

and you have to make sure you get the person's attention and discuss

until the issues, whatever it is, is resolved.

So, the text messaging is accessible to the deaf/hard of hearing

while the voice calls are not fully accessible as of now.

So, RTT is connected with voice calls.

This concept makes sure whether you're hearing, deaf, or hard of hearing, [with RTT] the voice calls are more accessible.

OK.

The goal is whenever you give the voiced phone number,

it would allow the people call you.

The goal is also to allow RTT to be used at anytime a call happens.

So, if you can't speak on the phone or can't hear the phone you can use RTT.

OK.

Now, I have a question.

If you don't mind, raise your hands if you've heard of TTY.

TTY.

OK.

So, TTY.

So, RTT technology exists because we have to replace the TTY.

You have to.

It's not optional.

TTY is a fifty year old technology.

It started showing up for the Deaf and Hard of Hearing in the 1960s, 1970s.

Back then, the release of this made phone communication accessible

first time for the Deaf and Hard of Hearing.

But, it has a lot of downsides and many limitations.

The biggest, the most severe downside is that TTY does not work for internet phone calls.

If you make a TTY call on the internet, you run a high risk of having the text garbled.

Also, many people have moved on to more advanced technology.

Many people are now using captioned telephone and video relay services.

These are excellent technology but they have a big downside, as well.

With TTY, you can place a direct call with a person without a third party.

Both video relay service and captioned telephone involves a third party to conduct the call.

For example, the video relay service—

I'd be talking through a sign language interpreter.

With the captioned telephone,

you receive the captions through an operator who talks to an automatic speech recognition system.

Both of these are not perfectly accurate.

For example, the interpreter sometimes does not understand what I'm saying.

For example, suppose I have a deep and complicated conversation about a medical issue or a legal question.

If the interpreter doesn't know the subject, the interpreter will be prone to misunderstandings.

That will mangle the conversation.

Captioned telephones have a lot of issues with errors and delays.

So, these services are great but not perfect.

Sometimes it's better to have a direct conversation.

A direct communication with a person because he is an expert and I know exactly what I want.

Better to have a direct conversation.

In the past, that was the TTY.

Now TTY is obsolete.

TTY does not work on the internet.

TTY is slow. Very limited. And so on.

It's time to replace that with RTT.

Here are two examples of how RTT is much better than TTY.

First, with RTT, you can type and send at the same time.

You can interrupt each other since you type at the same time.

With the TTY, you have to wait for your turn

because typing at the same time would garble the conversation.

Second, TTY only works for American English.

If you call a minority who has a different language

and possibly uses a different alphabet,

the TTY doesn't work. You can't communicate with that person.

With RTT, you can.

It supports Unicode completely.

Unicode—

which means it supports any language in the world.

If your phone supports that language, that means RTT will support that language too.

So. If, for example, you call a person who speaks Chinese,

RTT will communicate with them. It works.

I'll cover some benefits of RTT, why it is good for the Deaf and Hard of Hearing,

and why it's good to provide access.

Here are several examples.

The most important thing—the most significant thing is

that RTT will become available on every mobile phone.

We're getting there soon.

Comparing this with the past

When the TTY was a special equipment for the Deaf and Hard of Hearing.

If someone wanted to communicate with a (deaf/hard of hearing) person,

he/she or a government agency had to go a buy a TTY and set it up.

Many people said, "No, thanks.

It's too much work or too expensive. I'm not interested."

RTT is on every phone.

That's different.

That means in the future, every person will be able to send and receive RTT.

You don't need special equipment any more.

That means for the first time deaf and hard of hearing people will have more access

to communications just like a hearing person with a phone.

So, we should be able to call a government agency effortlessly.

Or call a company and order a pizza.

Call whoever we want. A neighbor to meet at the pool. Anything.

If 911 is not available for any reason—

I'm going to give an example of that.

Emergencies can happen anywhere.

If there's a long wait on the phone and I need immediate help,

I can tell my neighbor to come and help.

To the point, this has a lot of benefits for the deaf and hard of hearing.

OK. RTT actually can be beneficial for everybody.

It doesn't matter if you're deaf, hard of hearing, or hearing.

I'm going to show you how it can benefit hearing people.

First of all, I really hope people will adopt this idea:

Often a call would be connected to a phone tree.

"Press one for English. Press two for Spanish."

Press for English.

"Please listen carefully for your options. These changed recently.

Press one for customer service. Press two for sales. Press three for an officer.

Press four for complaints. Press five for insanity and professional help."

You go through this tree.

It's terrible. You have to wait and listen a long time.

When you press your button, you just listen to it again.

So, if every phone has RTT,

what it'll do is that it could send a list of options before speaking.

You can read the options immediately—RTT.

Reading has two upsides.

First, for most people, reading is faster.

Second, it is easier to search and find the option I want.

I can avoid waiting and listening.

Another example is when you need to provide your credit card number or a phone number.

If you're speaking, the person on the other end has to remember it or write it down.

If you send the information by using RTT, it'll be easier for the other person to receive it.

Also, if you spell out a name over a phone, you'll need to provide phonetic help such as

"V as in Victor, A as in Alpha," and so on.

People misspell my last name and my wife's last name often.

It's just easier to type and send names.

Or suppose you book a flight through an airline and they ask for your credit card number.

When there are people around, they can hear you speaking on your mobile phone.

They'll hear your credit card number. There's no privacy.

If you type it, it's private. Nobody can read your text and get your number.

This also helps when you're in a noisy environment.

Suppose you're making a call next to a jackhammer,

it would be impossible to have a verbal conversation.

The other end will not hear anything. Typing and sending your message will help.

Yes?

You'll probably be talking about this later, but are there current laws regarding RTT?

Yes. I'll be mentioning that later.

OK.

I just explained a lot of the pros about adopting RTT.

Now, I'll be giving a brief summary of what is happening right now.

As of right now, the FCC is working on replacing TTY with RTT.

They're making new rules on the mobile phones.

Yes, mobile devices.

In short, they require giving the phone companies options—

to continue supporting TTY or switch to RTT.

All phone companies will definitely switch to RTT.

The phone companies hate the TTY requirement.

If they switch, they are required to support RTT and voice features in the same call.

And they must be backward compatible with TTY.

Backward compatible.

TTY is the old technology, RTT is the new technology.

If I use RTT, I must be able to call a TTY.

More specifically, 911 and 711 relay services.

All of the phone companies provide RTT are required to be able to interoperate.

Yes, Interoperate.

Interoperate has a very simple definition.

Suppose I use AT&T, you use Verizon, and you use Sprint—

we should still be able to use RTT to call each other.

You may remember that when the mobile devices first showed up,

the different companies couldn't call each other.

That has been resolved.

This requirement makes sure that this isn't an issue with RTT. With RTT, we will be able to call each other.

Somebody just asked me how that works.

Technology standard, or open standard, everybody uses it.

It's called RFC4103.

It interoperates perfectly with voice over IP phone communications.

That means, if the company supports VoIP it's easy for the company to support that technology.

It's very easy.

It's same as if it supports video and voice; it's easy to add this.

That'll be important later in the second part of the presentation

focusing on what the government agencies can do.

We're getting back to what is happening right now.

Remember when I mentioned that the FCC had released new rules?

It will be effective three weeks from now.

On December 32—sorry. 31.

The big four phone companies—

AT&T, Verizon, Sprint, and T-Mobile must support RTT as of December 31st.

Some of the other subjects are still being investigated by the FCC.

Ok. So, as I've mentioned it's 3 weeks later.

Very soon!

The first step is a baby step.

The phone companies will make a downloadable app available.

Later in 2019, all new phones must have built-in RTT.

The downloadable app is temporary.

Two years from now, the phones will have it built-in.

It's interesting to see some phone companies start offering downloadable apps.

Other phone companies have started the built-in with the phone makers.

The recent iOS 11.2 upgrade with Verizon phones let you use RTT.

You can see that it shows up on your options.

If you turn it on and make a voice call to another person with RTT, an icon will show up on the phone screen.

Clicking on this icon will turn on RTT.

Some of my friends have tested and verified it.

Just today—this morning, AT&T published their app on the android store.

It's available now, I've already checked.

As for iOS, they're still waiting for approval.

Any questions so far?

Jay.

So for someone who uses an Android phone with Sprint, you're saying that if I want the app,

but if I don't use the iPhone,

can I download the app on January 1st?

I can't speak for Sprint. I don't know what they're doing.

Two things are happening… you probably can go to the Android store and find an app for Sprint.

Find an app for Sprint.

Possibility… another possibility is that maybe Sprint will say

"sorry, we don't support old Android phones right now."

Or maybe they'll support only iPhones.

I don't know for now.

The first step requires them only to support one phone.

AT&T seems to be supporting a variety of phones right now.

I hope Sprint is the same but I can't confirm that.

I don't know what they're doing right now. Wait until December 31st and find out.

Any questions?

No. OK.

Remember this point—RTT will be on every mobile phone in the future.

It's starting now and it will continue with an end date in 2019.

That's for the big phone companies.

The small companies have to be ready by 2021.

So, as I mentioned, this is the first time a regular phone will be

fully accessible for the deaf and hard of hearing using voice calls.

It's an exciting opportunity

and a great win.

I'll begin to briefly talk about the legal situation right now.

So, we have ADA Title II, and of course, Section 508.

Two things: So far, many federal and state agencies have TTYs.

Of course, less and less people use TTY.

Many of them have put the TTY in a corner and let the dust gather.

They don't use them for calls anymore,

they are just sitting there.

Second, Voice over IP communications is under a completely different law.

This law is the 21st Century Communication and Video Accessibility Act, CVAA for short.

CVAA.

This law basically says if you provide an advanced communication service, then it must be accessible.

Voice over IP, RTT, and video communications all are under "advanced communication service."

This does not force you to provide RTT.

Correct, it does not force you to provide RTT.

But if you do provide RTT, you have to make sure it's accessible to people who are deaf, hard of hearing, DeafBlind, blind, and so on.

Now this part is where it gets complicated.

Jay, just before lunch,

Jay was talking about section 508.

He talked about the changes.

He mentioned the changes on phone communications

and asked me to talk about it. So, I'll be talking a bit about what is happening.

Unfortunately, as of right now, there is a lot of confusion.

The old language in Section 508 said, "You have to provide voice communications and a TTY."

The new Section 508 removed the TTY language and they're saying they will hold off on RTT until later.

The (U.S.) Access Board said that there are too many changes happening and they're not ready to put it in section 508.

They're waiting for FCC to figure it out.

They're waiting to see what happens over there and will come back to it later.

So I can't predict what will happen.

Please don't hold me to this but this is what I think will happen--

As FCC figures out what to do with RTT for mobile phones,

they will be looking at Section 255 for phone communications access.

We don't know but after they figure that out, they might go back to section 508 to make sure they both work together.

Anyways, even though section 508 is vague,

if you provide fully accessible services to all citizens, then you need to make sure you provide as many communication options as possible.

Even though the legal requirement is not currently there,

I encourage you to proactively think about how to make RTT available.

Two reasons: First, access.

The other one is that it will benefit everybody.

Now, I will talk about what could happen in the near future.

How, today—or soon, government organizations or agencies can receive a call from a mobile user

using RTT? How can I get that call?

The first situation you see is a customer with a mobile phone using RTT to call the agency

and the agency receives the call through a TTY.

That is expected to work because FCC requires these two to be interoperable.

This, however, is an easy and cheap way out.

I don't recommend this because you become stuck with an old,

severely limited technology for a while.

This is not my idea of a good service. It forces you to type slowly and it's limited.

No.

But, if you do have a TTY… what could happen in the near future is that you start receiving more calls.

Like I mentioned, many of these TTYs are abandoned and gathering dust.

Now is a good time to check your TTY call handling protocols and make sure it works.

Make sure somebody knows how to use it.

Jay.

So, I'm curious. TTY is an ancient technology. How does "same-time" communications work?

If you interrupt, how does that work?

OK. I'll tell you what I want and then I'll tell you what the phone companies agreed to do.

When RTT connects with TTY, the problem is when they both type at the same time—

the RTT user doesn't know that the other end is a TTY.

The RTT user would think they're typing at the same time but this will scramble the conversation.

So, in that situation you just go to make sure the both ends wait for their turn to type.

This is another reason why you should throw out the TTY and figure out how to offer RTT in your office.

Let's move on to the second situation.

Again, we're talking about mobile phones.

The agency sets up a software that supports RTT.

It's already part of the software that is available today. I have some on my phone right there.

If there's time after the presentation, I welcome you to come and play with it yourself.

The software is available and it works through the Internet.

This software uses the exact same technology as mobile phones.

It sends and receives RTT. It sends and receives audio.

The FCC rule mentions one standard for interoperating, RFC4103.

RFC4103.

The software supports this and the mobile phone, as well.

It will interoperate.

One thing is missing right now—

one thing is missing.

We have to set up a connection between the phone company and the VoIP provider for your agency.

I don't know what the companies are using but suppose the provider is Vonage

then they have to figure out an agreement with the phone company to add RTT.

Connect it.

But again, I want to emphasize with the technology of today, it's not hard to do it.

It's not hard to do. Technology is not hard.

OK. This is the goal for the future.

It takes time to establish this and to get the software edited and developed.

If you're ambitious and you're looking fast benefits, you have a third option.

The third option is, some of you already know this.

For example, a company such as Amazon and other companies;

they've set up a web-based communication system.

Once you have a problem, you connect through a website.

A lot of website communication systems are already out there.

Some offer video and audio. Some are starting to offer RTT.

The nice thing about website based system is you could set it up tomorrow.

It's already there. There's so many available.

That means the mobile phone user can't use their phone right now.

You have to send the user to the webpage.

They have to connect to be provided with services.

Whether or not they're disabled or not disabled; they can use voice, video, or RTT.

So, you got three options.

It seems that you have to make some effort to figure out how to plan for that.

You may have to purchase some software and figure out how to keep it operating. A lot of work, maybe.

I'm emphasizing again on why it's so important.

First-- the top reason, you're supposed to be accessible.

Right? You must be accessible.

If you don't provide this, you're not fully accessible.

A voice phone number is not enough.

You should provide an option for direct communication.

As I've mentioned, a third party on video or captioned telephone can mangle the conversation sometimes.

Direct conversation minimizes the risk of miscommunication.

Some companies and agencies have set up a text chat on their websites.

If you have that, consider RTT.

The reason is because conversation would be faster and fluent than when you read and start thinking of a response as the other person types.

If it's a conventional forth and back text chat, you don't have that option.

With RTT you speed up the conversation.

And I'm telling you it's a lot more fun too.

Lastly, even if you neglect people with disabilities,

I know you all care about but suppose you didn't care about them.

RTT also benefits people who can hear. For example, the phone tree!

What has to happen.

The technology is ready. Anyone can start get going right now.

The biggest remaining task is to figure out

how the VoIP provider and RTT connect with mobile phones.

The technology standards are there.

Both the VoIP--

So, I want to share some specific names of software we have today.

If you're interested, you can explore these today.

All of the mentioned software is either the ones I know and used or the ones my friends and coworkers uses.

But to be clear, my talking about these software does not mean I endorse it.

It's just information. This is not a complete list.

There are other companies out there that are starting to work on this.

If you set up RTT in its own VoIP environment, these are some of the options you have.

One is eCTouch.

eCTouch. I have it here.

Then we have PUC…

SIP, yes.

OK. Jay asked what SIP means.

SIP stands for Session Initiation Protocol.

That specifies how any VoIP phones and new mobile phones can set up a connection.

The first is eCTouch. PUC. Make sure you Google for more.

Some video relay services also offer this.

And open source. Open source Linphone also offers this.

Second, you have options of the web-based services.

First, the ACE Direct—this was developed by a contract with the FCC.

MITRE.

MITRE developed this.

It's available today. You can download it and set it up today.

Other companies that provide services with similar concepts are

SOLVES, eCWeb, and a lot of others.

One of the cool things about these options is that most of them support all three—

video, audio, and RTT. Three in one.

So, you got to think big.

Don't focus on just audio and RTT.

Suppose you hire a lot of deaf signers, you can use the video to hire some who signs.

This set up will do videos, too. Plus RTT. Plus audio. It's got everything.

Basically whatever you do—again I'm emphasizing—review your TTY protocols.

If you still got the TTY, review the protocols for you probably could get some calls.

So, I want you to think about three things.

One, RTT can make communication much more efficient and more accessible.

Two, RTT is coming to mobile phones. No matter what, it will come.

Many companies are starting to implement RTT in their software and their platforms.

I'm letting you know that RTT is also an important part of the next generation 911.

A lot of areas are starting to implement this.

Some federal contracts are looking into this too.

In general, my perspective is academic.

From the University's perspective.

I work closely with the users because they want it.

I know what the phone companies are planning to do.

I know what the government is planning to do.

But what I don't know is the perspective of state agencies, agencies who closely interact with their clients.

So, I'm going to give two discussion points.

You don't have to follow this. If you have any other questions or ideas, that's fine.

Go ahead.

The two discussion questions, from the perspective of an agency:

what opportunities and barriers do you see for deploying RTT?

And—how do we make sure in the future, when setting up a new contract for a phone communication service, to include RTT?

Go.

Quiet.

Does this mean I've overwhelmed you?

Jay.

The defining factor, from my perspective, is that Section 508

is that the hardware requirements in Section 508 requires full accessibility.

So the hardware intervention in Section 508,

what we should do is ask the VOIP vendors, what are you doing?

And they said, we will get back to you later.

They are presenting this Friday. What I plan to do is ask and hopefully find out soon about their plan for RTT.

From the hardware perspective, I think it can be supported?

But for the wireless perspective, it won't be easy.

Thank you for your comments.

It's nice to see some positivity.

So, I've always said that the hardware should be ready because most of the phones have a screen.

If it has a screen, any of the recent hardware will be able to develop software to receive and show RTT.

Also, some of the hardware has the ability to connect an exterior keyboard through Bluetooth.

It's a part of the requirement for accessibility, anyways.

Suppose there's a blind person who uses braille—braille…

that means it should be able to connect with any keyboards.

If you got both, the screen and the keyboard then RTT will not require much computing power.

Most of the hardware has these two things. A screen and a keyboard.

It should be able to support RTT.

So, my view is don't ask the hardware manufacturers—the hardware will support it.

Instead, ask "What about your software?"

Yes?

Wait for the interpreter.

With new RTT,

with VoIP compatibility,

the new phone tree integrates with VoIP.

As phone system VoIP separates video and audio.

You're right.

The software ACE Direct was developed by the FCC for that specific purpose.

To integrate video and voice calls into one.

The speaking part is similar to auto play for screen readers attached to their (blind people) phones.

So, if you're listening to a call and you get a text at the same time…

how can blind users pause the screen reader so you don't get both at the same time?

Excellent question.

That is an issue right now.

FCC has established an advisory committee.

It's called Disability Advisory Committee, DAC for short.

DAC looked into that issue recently—they're looking into how to make sure that RTT is fully accessible to people who are blind.

And how to interoperate it with the screen reader and braille.

There will be a round table next year, I'm guessing around February.

I'm not quite sure yet.

They'll be getting people from manufacturers, phone companies, screen reader manufacturers, and braille manufacturers.

They all are getting together to figure out how to better delegate responsibilities and to decide who does what.

What we know right now is that it is technically possible.

I know that because the DeafBlind community has used that system in the past—based on IP

--It will happen. It has to happen.

If it doesn't happen that means it's breaking the law.

This is Jay again. You asked me about barriers.

One barrier is culture because when we talk about RTT, we can forget about the relay services.

If we focus on the texting part, we forget about the videophone and call directly but that person could try signing

and we don't know if there's a person who can read sign language.

So what can we do?

Hope the person is smart enough to say, "I don't understand sign language, please type what you are telling me?"

We need to have a lot of training and a lot of cultural developments.

Will that happen in the future?

There's one way how we can avoid confusion—

to make sure there's no confusion.

If an agency or organization is not ready to sign, don't offer video.

Only offer audio and RTT. That's one way.

Some people will object.

Some people prefer to sign and that's fine.

But, you got to start at step one.

Figure out the next step after that.

With RTT, you're reaching out to a larger potential audience.

OK.

I know there's not much time left.

I see a lot of people scribbling in their notes and getting ready to leave.

But, I'm letting you know that if you want to play with some of the technology I have right now—

if you want to stay a bit and take a look to see what it looks like, go ahead.

This is Jay.

One question I wanted to ask for clarification.

With mobile phone technology, does RTT work with 3D and 4D?

Sorry interpreter error—3G or 4G?

So, if the 3G is connected, you can't use it. Right?

RTT supports 4G and WiFi.

That's the reason why RTT is starting to spread right now.

More phone companies want to offer WiFi calls.

AT&T did their own investigations and they found out that it's impossible to use TTY through WiFi calls.

So, they're stuck.

By offering WiFi calls, it means they're breaking the rule.

For more infomation >> Opportunities for Direct Engagement with Real-Time Text - Duration: 1:11:49.

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Malteser International's home for streetchildren in Burundi - Duration: 3:30.

His name is Bukuru Hassan and this is Butoyi Hussein.

They were found on the streets in Buyenzi.

Their mother gave birth to five children within three years.

At first twins, then one child and twins again.

She took the oldest two and abandoned them on the streets.

The Buyenzi local administration found and brought them to us.

In Burundi there are many street children

but mainly in the capital city Bujumbura.

Children leave the villages for Bujumbura.

We take in street children and also those with

other types of problems.

You can imagine how they live on the streets... they sleep outside where there are mosquitoes,

they have no blankets, no food... sometimes they are arrested by police and

other times they are sexually abused.

They face many problems on the streets.

We also recieve children who had been employed as house workers

some of whom had been sexually abused by their employers.

When they come to the home, we take care of them

and get medical care for the sick ones.

We give them food and clothes.

The school age children are taken back to school.

The main objective is reintegration into their families.

As they were living on the streets, they come with

different problems such as drug addiction and unusual behaviour.

The psychologists talk to them so that they can

get them back on the right path before re-integration into their families

as disciplined children.

When they are here they feel great about themselves.

They feel hopeful.

They feel alive again and like normal children.

For more infomation >> Malteser International's home for streetchildren in Burundi - Duration: 3:30.

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Babblarna Video Pussel for barn - Duration: 3:12.

For more infomation >> Babblarna Video Pussel for barn - Duration: 3:12.

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The Battle for Space Breakfast - Duration: 1:05.

[Music]

For more infomation >> The Battle for Space Breakfast - Duration: 1:05.

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Headaches and Stretches for Relief - Amazing Life Chiropractic and Wellness - Duration: 1:44.

Hi, I'm Dr. Gabrielle with Amazing life Chiropractic and Wellness.

Today, I wanted to talk to you about headaches.

So, the most common form of headaches are actually called tension headaches.

They come from tight muscles in the neck or the shoulders.

If you have been having more than two headaches a year

and more than five minutes at a time, then you are

experiencing too many headaches. If you're having

headaches monthly or even on a weekly basis,

then that's a way for your body to tell you that something is truly wrong.

You should be seeking professional help at this point;

chiropractic can really help!

A good neck stretch is to take your hand and grab

the other side of your head and look away. You want to

hold this position for 15 to 30 seconds and then

take both hands and go towards the back of the head looking down.

So, after 15 to 30 seconds then you will take the other

side of the head and look away for 15 to 30 seconds.

And then you under turn your head like if you're going to

sniff your armpit and look down

fifteen to thirty seconds.

And then do the opposite side.

This is a very easy stretch you can do that within a minute at work or at home.

I recommend you do it two or three times a day for optimal relief.

Of course, if you continue to have any headaches,

neck stiffness or neck pain you want to seek professional help.

At Amazing life Chiropractic and Wellness, we're always here to help.

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