Waching daily Apr 24 2018

The challenges and opportunities for organizations is how to apply new

technology for a end user perspective. In the case of the airlines, we're not

just doing their work for the business-to-consumer part of the

airline, but also for the business to employee part. What we see is that the

overall experience the passenger has with for example an airline, is not just

the experiment he has with a buying a ticket or being in a plane, but it's also

about the whole experience around it. So in this case, we've been helping the

engineering and maintenance department of this airline to decrease the

turnaround time of an airplane when it's in the hangar. Making sure that

maintenance engineers have direct access to information on manuals, where the

tools are, what the actual problems with the plane are, make sure that the plane

is better serviced and it's quicker out of the hangar and makes more flying

hours. One of the key assumptions that many clients make is that they can

predict the future or they ask us to predict the future. And we both know we

can't. Going with that assumption we cannot predict the future is a very key

and important factor to make sure that you are free to experiment with new

technologies, to experiment with new man-machine interfaces to really come up

with progress in the type of solutions you want to develop.