hi I'm frequently asked about Zoho and if it's a good company
I want you to feel confident about the choice you're making to go with Zoho and
I thought I would give you some background information on them. First of
all most people would be really surprised to know that they've been
around since 1997, more than 20 years. They're privately held; reportedly worth
over a billion dollars; they have 5,000 employees; their headquarters are outside
of San Francisco and their sales and marketing teams are in Austin Texas.
While they're in other countries the most of their product development and
support teams are in Chennai India. So what are those 5,000 tech geniuses doing
every day? Well in addition to continuously adding awesome features to
the CRM they have a suite of over 40 other products but all integrate well
together products that you could really run your entire business on similar to
the way we do they have products like campaigns think Constant Contact or
MailChimp survey think Survey Monkey a support like JIRA but your sales team
can see the status of all the client support requests and the support team
can see the details about the client projects like Microsoft projects only in
the cloud so books that's a really a great QuickBooks alternative that allows
your team to see invoices from within the CRM HR apps like how people over 40
they currently have 30 million users in over 200 countries using these products
so how have they grown so large with so many products and you don't know that
much about them well they spend about 75 to 80 percent of their revenues and
product development and customer support with only about 10 to 15% going to sales
and marketing sadly they are not great about Tooting their own horn well other
companies like Salesforce reportedly spend over 50 percent on sales and
marketing and averaged only 15% on R&D rather than taking funding or going
public as others have done the company has grown organically
bootstrapping and reinvesting their profits for growth and the product
improvements and their CEO sridhar bamboo is very vocal about
keeping it that way it doesn't like reporting to boards that focus on
quarterly gains instead of long-term growth which is where their focus is we
found so it have an excellent understanding of real-life business
needs in the long term view for developing products to support those
needs I've seen them keep products in beta for
a year because they weren't perfect yet they won't release before they're sure
that it's ready and if problems do exist they're usually fixed in less than a
week for everyone in the world without any installs or patches since it's
web-based all you have to do is refresh the screen and you don't have to worry
about your data all of their servers hosting customer data are in these huge
data centers in the United States except for a few in Europe. With all these
security and backup and redundancy features solidly in place but it's not
just about how great the company is they've developed highly scalable
products while some of my clients are solar producers
I have clients with over 500 users some have a million records regardless of the
number of users or records performance is always great because Zoho is a
web-based product, no installs required. You can choose to access it anywhere
on any web-enabled device, iPhone, iPads, Macs, Android, Windows, Chromebooks heck
even my little $40 fire tablet can display it. If the internet ever goes
down in the office I just pull out my phone or my tablet and I'm back in
business. I guess I should mention that there is a mobile edition for all Zoho
apps and they're free for all devices. These mobile apps have offline
capability so when you're in areas with no internet or cell connection like on
an airplane on a well-deserved vacation or while traveling to a remote location
you can still get to your data and changes will sync once you have the
connection back. All of the Zoho apps have amazing feature sets that rival or
exceed others in the market at a surprisingly
affordable price, let's say about a third of the price of something like
Salesforce and they don't require contracts, unlike others that tie you in
for two to three years. If you opt to pay on an annual basis and you decide it's
not working for you, you can cancel without any questions and receive a
pro-rated refund. Finally from what I can see Zoho treats their employees quite
well and happy employees treat customers well. Their product management and
development teams are so smart and so customer focused and their senior
management team is quite approachable. In summary Zoho is a huge corporation
that is stable, well-funded, well-run, it has a strong array of products that you
could completely run your business on. Their products are affordable,
full-featured, without contract strings attached. So I'm sure you get the idea
that I like Zoho but I just want you to know that when you use Zoho products,
you're teaming up with a really great company.
Không có nhận xét nào:
Đăng nhận xét