HE FINALLY SAID I'M GOING TO GET BACK TO OLD SCHOOL.
>> WE'LL GET TO SECRETARY OF STATE TILLERSON'S MOSCOW.
>> LET'S NOT LEAD WITH THAT. >> WE ARE LEADING WITH THAT.
>> LET'S TALK FIRST. UNITED, WILLIE, WHAT IN THE
WORLD HAPPENED? >> THAT GUY BOUGHT HIS SEAT.
>> ONE OF THOSE STORIES THAT YOU WATCH AND SAY, THIS CAN'T BE
WHAT I'M SEEING. IT TURNS OUT IT ACTUALLY IS.
WHAT HAPPENED, SUNDAY NIGHT THERE'S AN OVERBOOKED FLIGHT,
OVERSOLD FLY FROM CHICAGO TO LOUISVILLE.
THEY ANNOUNCE AT THE GATE WE NEED VOLUNTEERS, FOUR PEOPLE TO
GET OFF THE PLANE BECAUSE WE HAVE FOUR UNITED EMPLOYEES WHO
HAVE TO GET LOUISVILLE. NO ONE VOLUNTEERS.
THEY ALL GET ON THE PLANE. SOMEBODY HAS TO GET OFF THE
PLANE. THEY SAID WE HAVE PLACES TO BE,
NOT GETTING OFF THE PLANE. THEY HAVE AN ALGORITHM, THEY RUN
THROUGH A COMPUTER AND GENERATE FOUR NAMES.
WE'LL DO IT AT RANDOM. ONE COUPLE, TWO PEOPLE GET OFF
THE PLANE. THE SECOND COUPLE, THAT IS THE
MAN RIGHT THERE OF A HUSBAND AND WIFE COUPLE.
HE CLAIMED HE WAS A DOCTOR. WE HAVEN'T CONFIRMED THAT YET.
THESE CHICAGO POLICE OFFICERS ARE CALLED.
THEY GET ON THE PLANE, PHYSICALLY YANK HIM, HITS HIS
FACE ON THE ARM REST AND DRAGGED UP THE AISLE WITH A BLOODY FACE.
>> ACCORDING TO UNITED, THEY ARE MERELY REACCOMMODATING THAT
PASSENGER. >> THAT'S THE AMAZING THING BY
THE WAY SAM HANDLED THIS. THIS IS THE STATEMENT FROM
UNITED CEO. THE CEO APOLOGIZED TO CUSTOMERS
BUT SAID THE COMPANY WAS REACHING OUT TO THE PASSENGER TO
RESOLVE IT DIRECTLY. SEVERAL HOURS LATER IN AN
E-MAIL, THE UNITED CEO CLAIMED, QUOTE, THIS SITUATION WAS
UNFORTUNATELY COMPOUNDED WHEN ONE OF THE PASSENGERS WAS
POLITELY ASKED TO DEPLANE REFUSED.
THE CEO SAID I DEEPLY REGRET THE SITUATION AND STAND BEHIND ALL
OF YOU AND COMMEND YOU FOR CONTINUING TO GO ABOVE AND
BEYOND TO MAKE SURE WE FLY RIGHT.
HE SAID THE PLANE'S CREW, QUOTE, FOLLOWED ESTABLISHED PROCEDURES
WHEN REMOVING A PASSENGER, CALLING HIM DISRUPTIVE AND
BELLIGERENT. HE SAID TREATING EACH OTHER WITH
RESPECT AND DIGNITY IS THE CORE OF WHO WE ARE.
THE FIRST STATEMENT PUT OUT BY UNITED, THEY SAID WE REGRET THAT
WE HAD TO, QUOTE, REACCOMMODATED, THIS PASSENGER.
THAT'S THEM ACCOMMODATING HIM, REACCOMMODATING HIM.
>> UNBELIEVABLE. >> HE BOUGHT THE TICKET.
HE BOUGHT THE SEAT AND THEY WERE TAKING IT AWAY FROM HIM.
IF HE HAS A DOCTOR TO GO SEE PATIENTS, THAT MAKES IT MUCH
WORSE. I DON'T UNDERSTAND WHY THEY DO
THIS. >> FLY COMMERCIAL.
>> YOU FILL YOUR PLANE WITH THE NUMBER OF PEOPLE WHO HAVE BOUGHT
TICKETS. YOU DON'T OVERBOOK IT.
THEY DO IT ALL THE TIME. THIS IS A PERSON WHO SAYS HE IS
A DOCTOR, HE CAME BACK ON THE PLANE, WAS ALL DISORIENTED.
I FEEL BAD FOR HIM. I BET YOU HE WONDERS WHAT PLANET
HE'S ON, WHAT COUNTRY HE'S ON. >> YOU EXPLAIN, YOU PERSONALLY
KNOW HOW HARD IT WAS FOR PEOPLE TO GET TO LOUISVILLE --
>> THAT'S WHERE MY FRIEND TIA AND HER FAMILY IS, PASSED AWAY,
AND THEY WERE TRYING TO GET BACK.
>> HAD THE MEMORIAL SERVICE ON FRIDAY.
>> AT 12:00 THEIR FLIGHT WAS CANCELED.
-- IT WAS DELAYED UNTIL 6:00, THEN CANCELED.
THEY GOT PUT ON A 7:45. THEN GOT BUMPED OFF THAT.
>> THEN HAD TO GO BACK TO THE AIRPORT THE NEXT DAY.
YOU CAN UNDERSTAND WHY PEOPLE AT AIRPORTS FOR TWO DAYS ARE NOT --
I'M SORRY, I'M NOT GETTING UP. I PAID FOR THIS SEAT.
YOU'RE NOT GETTING THIS SEAT. >> ONE OF THE UNTOLD STORIES --
UNTOLD BECAUSE IT HAPPENS SO FREQUENTLY, SO OFTEN EVERY DAY,
IS THE STATUS OF COMMERCIAL FLIGHT IN AMERICA.
IT IS HORRENDOUS, HORRENDOUS. >> UNBELIEVABLE.
>> ABOUT A MONTH OR SO AGO I INTERVIEWED THE CEO OF AIRBNB
AND ASKED HIM WHAT WAS NEXT. HE LOOKED AT ME AND SAID
COMMERCIAL AIR TRAVEL. WE CAN'T GO ON LIKE THIS, IT'S
ANTIQUATED, OUTDATED. NO MORE ADVERSARIAL RELATIONSHIP
BETWEEN SOMEONE WHO PAYS A LOT OF MONEY FOR THE PRODUCT AND THE
COMPANY HE PAYS. HOPEFULLY SOMEONE IS LOOKING AT
THIS MORE BROADLY, THIS PUTS IT ON TO STARK RELIEF.
>> SAM WANTS TO TALK. HE KEEPS TRYING TO INTERRUPT.
ARE YOU DEALING WITH YOUR PEPSI AD?
>> I HAVE NO ASSOCIATION WITH ANY OF THESE TERRIBLE ACCOUNTS.
NOT EVERYONE GETS A LUXURY HAND-HELD EXIT FROM THE PLAN
LIKE THAT GUY. HE SHOULD THANK THE PEOPLE.
THE CEO OF UNITED -- THIS IS CRAZY -- WON THE COMMUNICATOR OF
THE YEAR AWARD LAST MONTH. THAT'S WILD.
THE LAST POINT IS, IT'S LIKE 300 MILES FROM CHICAGO TO
LOUISVILLE. IF UNITED REALLY CARED ABOUT
GETTING THEIR PEOPLE THERE, THEY COULD HAVE GOTTEN AN UBER.
IT WOULD COST THEM SIGNIFICANTLY LESS, PROBABLY ABOUT THE SAME
AMOUNT OF TIME CONSIDERING ALL THE DELAYS.
THIS WAS SO POORLY HANDLED FROM START TO FINISH.
>> LUCKIEST PERSON IN THE WORLD IS HEAD OF PR AT DELTA.
BECAUSE DELTA HAS INCONVENIENCED THOUSANDS OF PEOPLE.
THIS IS ONE GUY BECAUSE OF THAT VIDEO.
DELTA HAS HAD A BIG WEEK AS WELL.
>> I WILL SAY, WE FLY ALL THE
TIME. IT HAS GOTTEN SO TOUGH.
I'M SURE IT'S TOUGH FOR THE FLIGHT ATTENDANTS AND EVERYONE
ELSE, WHEN YOU GO ONE THAT'S PRET POLITE -- IF SOMEONE IS
RUDE TO YOU -- IT'S GOTTEN TO THE POINT WHERE SOMEBODY IS
REALLY POLITE AND BEND OVER BACKWARDS AND MAKE YOU FEEL
LIKE -- >> IT'S A REVELATION.
>> I WANT TO WRITE THEIR NAME DOWN AND ACTUALLY TELL THE CEO,
THESE PEOPLE WERE DOING AN INCREDIBLE JOB.
>> OT ONLY THAT, WHEN YOU CONSIDER WHAT HAS HAPPENED TO
THE COMMERCIAL AIR INDUSTRY IN THIS COUNTRY OVER THE PAST 10,
15, 20 YEARS SINCE DEREGULATION, AND THE NUMBER OF BENEFITS THAT
THE EMPLOYEES HAVE LOST OVER THE PAST DECADE,DE, THE FLIGHT
ATTENDANTS, THE PEOPLE BEHIND THE TICKET COUNTERS.
I CAN IDENTIFY WITH THIS STORY -- JOE, YOU CAN, TOO.
HOW MANY TIMES HAVE WE HAD TO DRAG PEOPLE OFF THE SET.
>> EVERY DAY. >> NOT ONE OF THE SIX OF US
WOULD HAVE GOTTEN OFF THAT PLANE.
>> OH, NO. >> NO.
>> I WOULDN'T HAVE GOTTEN OFF THAT PLANE IF I WERE 17, IF I
WERE A DOCTOR, UNEMPLOYED. AND CERTAINLY NOT FOR ONE OF
THEIR EMPLOYEES. THAT'S THE WORST EXAMPLE.
IF YOU HAVE SOMEBODY WHO IS 75 OR 80 AND SICK AND SAY SHE
REALLY NEEDS TO GET TO LOUISVILLE FOR TREATMENT, I'D
GET UP IN A SECOND. I WOULDN'T GET UP FOR ONE OF
THEIR EMPLOYEES FOR A TICKET I PAID FOR.
>> WHY HAVEN'T THE AIRLINE'S PRIVATE POLICE FORCE, WHY HAVE
THEY NOT


For more infomation >> MEGA MAD robber BOB Cartoon game for kids adventure thief Robbery Bob 2 - Duration: 16:26. 


For more infomation >> Increasing choice and control for wheelchair users in Gloucestershire - Duration: 4:59. 




Không có nhận xét nào:
Đăng nhận xét