- Thanks for joining us.
What is servant leadership?
A servant leader is a person who puts the needs of others
before their own needs.
Our panel will talk about using this leadership style
in their current leadership position.
I'm happy to have Steve Coen,
President and CEO Kansas Health Foundation.
Ron Holt, Assistant County Manager, Sedgwick County.
Deltha Q. Colvin, Associate Vice President
for Special Programs for Student Affairs
here at Wichita State University.
So I want to begin with the esteemed Mr. Holt,
who everybody loves and knows in our community.
So, we'll just have an organic conversation
and I wanna start with Mr. Holt.
And each one will kind of introduce themselves
and talk to you about servant leadership,
which is one of your chapters you're supposed to be reading.
Go ahead, Mr. Holt.
- Thank you for having us here.
And it's a privilege to be a part of this discussion.
When I got to thinking about this,
and a few months ago at our workplace,
we had a similar kind of discussion.
I went back, or at that time, I went and Googled
servant leadership to see what it says.
And I got from Wikipedia this comment,
"Both a leadership position and a set of practices,
"traditional leadership generally involves
"the accumulation and exercise of power
"by one at the top of the pyramid.
"By comparison, the servant leader shares power,
"puts the needs of others first
"and helps people develop
"and perform as highly as possible."
And then I contrasted that with the Ron Holt definition
of servant leadership.
Leadership, I believe, and it's been my experience,
is really is an activity.
And regardless of your personal or political position,
a servant leader is someone that's more interested
in the well-being of someone else,
than their own well-being.
- [Rhonda] Exactly.
- And I've experienced that my whole life.
I grew up with my grandparents.
My grandfather was a leader in the community
and he always put service to the community,
service to others ahead of his own personal needs.
And, in fact, as I reflected back on his life
a few years ago, everybody in the community
highly respected him and always thought of him as a leader.
I never thought of him in that way,
but certainly, as you think about, as I thought about
what his life had been, how he had lived his life,
it was all based on having character, having high character,
having integrity and caring and serving the needs of others.
And I've tried to reflect that throughout my career
over the last 40 plus years
in being in management or leadership, leadership positions.
- That is so wonderful, thank you for sharing.
Ms. Colvin.
- Well, you know, when I think in terms of a servant leader,
I think in terms of someone
who is affording opportunities for others.
And I have spent most of my life doing that.
I come from a large family,
and I'm responsible for TRIO, gear up programs,
and the Office of Disability Services.
So with all of those programs,
it's about making sure that not only staff,
but students, are afforded opportunities,
not only for them to shine, but for students to shine.
- Wonderful.
- And so, just in terms of looking
at how those programs are designed,
and that is every opportunity
for someone else to be hired,
to afford as many people as possible
to have a job
and to afford as many students as possible
to be served.
And we're firm believers
that if we were not there
to afford low-income, first-generation students
the opportunity to see what it's like to grow,
to see what it's like to go to college,
to see what it's like to be afforded a career,
they would never have that opportunity.
So that's what I see is
what drives me in terms of the opportunity.
So that's what I see as my role
and that's what's important.
- That's awesome, thank you for sharing.
Mr. Coen.
- Yeah, thank you, Rhonda.
As you know, at the Kansas Health Foundation,
we started looking into building leadership
in the state of Kansas many years ago,
soon after the foundation was created
as a way to build health in the state of Kansas.
And one of the first things that we did
was investigate servant leadership.
I had never heard the term before.
But we started looking into that
and how we could build servant leaders
across the state of Kansas and found out that term actually
was, I think, started
or at least was spread across the country
by Robert Greenleaf who, I think, he was president of AT&T
at the first in his career.
And so we started looking into that
and the work that he put out around that topic.
And some of the examples that he gave,
I know one of the examples he gave was Jesus Christ
was certainly a servant leader.
You know, the examples that he lived during his ministry
was, you know, putting people first,
and doing things that many people would never have thought
a leader would have done by serving as an example to others.
And I know myself, I've had many mentors,
Ron Holt being one of those, who
to me was an example
in a way he led others by not putting himself first,
and serving in a way that people respected,
and putting other people first.
Maybe he was doing the work in the background,
but holding other people up.
Shelly Buhler, one of our past chairs
who's, as a Shawnee County Commissioner,
I always saw her talking about the work of other people,
yet she was always the one encouraging those people
to do the work.
And I think that as a key characteristic
of servant leadership myself.
- But doesn't the servant leadership seem opposed
to what we typically think about as a leader?
I mean, we often see leaders being kind of in the front,
in the forefront and being the boss and being in charge.
I mean, the servant leadership to me just seems
like this anti to what we think of as a leader
or a person being in charge and being the boss.
And why would I put someone else's goals before my own?
Doesn't that seem anti to leadership?
Could you maybe speak on that?
- I think that, yes, at first blush it does seem that way.
However, if you think about, it is hard work,
that's the other piece when you get into,
into this idea of putting others first and serving others
and seeking after finding the best in others
so that you can encourage them to become, if you will,
all that they can be and fulfill, have a fulfilling life.
But, and reason I think most people think about leadership
in the way that you described is
because we always think about it
from a positional point of view.
And consequently, if you don't have the position,
then you're not a leader, or you can't be a leader.
And some of the most, some of the most
important people in my life have been those
who were not in the position that had a title necessarily,
but were those who said to me, who saw in me
what I could do, what I could become
and who encouraged me and then gave me nurturing,
gave me the resources,
gave me the challenges to do the best that I could do
and to be the best that I could become.
But, yes, we've always thought about,
I think the idea of leadership for most of us
from being this position and consequently,
if you don't have that title,
then you're not considered to be a leader.
- So, you know, many servant leaders are thrust out there.
We didn't consciously go out for the position.
We were kinda pushed into it,
because I never really saw myself as a leader, you know.
Other people saw me as the leader
and they kinda pushed me out there.
They said, "Well, Deltha, you do a good job."
Because I really see myself as a shy person,
but other people don't see me as shy.
- No, not at all, Ms. Colvin.
- They shoved me out there, "Deltha, you can do it."
I go out there, I'm very, very aggressive.
But to me, I'm a very, very shy person.
- [Rhonda] That is so interesting.
- It is.
- One of the definitions I like of leadership
is facilitating group purpose.
And if you're gonna facilitate a group purpose,
the best way, in my opinion of doing it
is encouraging others to join you in that effort.
And the best way to do that is bring them along
and get the best out of people.
And the way to get the best out of people
is encouraging them to submit their ideas
and feel like a part of the process.
And if you make them feel like a part of the process,
you're gonna get the best product
out of whatever you're trying to accomplish.
- Well now, that's a really good point.
So how do you do that?
Because again, we're talking to college students,
and, you know, working with different personalities,
so how do you get people along for the process?
Because that's easier said than done, as you know,
by moving things forward.
So how would you suggest students--
- You have to be conscious of their learning styles,
and their personalities, and sometimes the quiet people
in the room you have to actually ask them
to bring, for their voice to be heard.
- Mm-hmm, to move them forward.
- [Steve] To move them forward.
- It's a part of asking a lot of questions.
You got to ask the questions and encourage them
to get involved in answering the questions,
because a lot of times students don't share their opinions.
So you have to keep asking questions and encourage them
to respond to the questions.
And as they do that, they become a lot more vocal.
And so it's just a matter of asking the questions
and asking the right questions.
- [Rhonda] Yes, okay, very good.
- And believing, and believing
that whatever group you're in,
believing that everyone has something of value to offer,
believing that and then seeking
to bring that out of that person.
- And you'll get a better product in the end.
I think that's one thing,
if I can make a political comment here.
- [Rhonda] Sure.
- I think that's one thing we need to do more
in our political processes today
is believe that if you engage the public
in a broad process, the outcome will be better.
You'll get a better product,
the people will be more engaged,
and they'll feel like if they give their voice,
they will own it and they'll support
whatever that product is.
- And a part of that means you've gotta be honest.
- [Rhonda] Yes.
- And so your feedback has to be honest and beyond reproach.
You've gotta tell people,
you just gotta be honest with people
and tell them where you see and hear their voice
in the conversation.
And if it's one that needs, the person needs a little
tweaking.
(all laugh)
- [Rhonda] That's a good term.
- Then you.
And it's not putting people down,
but it's building people up by being honest with them
and saying, "Here's how I heard what you said,
"and here's how it sounds to me about really what you mean."
And give that kind of,
that kind of honest feedback.
And that's what I meant a little earlier
about saying it's hard work, it's not easy to do this,
because it's a certain attitude and it's a belief
that it's,
again, that people have value,
and that everyone is a part of the group has value.
- It's time consuming, too.
- [Rhonda] Yes, I was gonna say that.
- Some things you can't rush.
The process many times as important as the end product.
You have to go through many times a long process
to get the product you want.
But if you engage people,
I guarantee you, you'll have a better product in the end.
- Mm-hmm, right, okay.
So what have been some of the challenges?
So it sounds like sometimes
servant leadership can take a long time,
and what about if you're under a deadline,
you know, 'cause sometimes in business, I mean,
some of us are in kind of the social services,
kind of not for profit where we can take that time,
but what if you're in business?
I mean some of our students will be in business,
they might be in health care, they may be in engineering,
and we know we have to get to the answer pretty quickly.
How would you facilitate that using
that servant leadership style in those kinds of settings?
- I think business does work under a quicker time,
and has to.
Governmental or nonprofit is a different atmosphere
and you can take a longer time,
and you need to take a longer time
because of that, the environment you're in.
But business still can use the same concepts.
And I think it's better for them to use the same concepts.
But they do have to probably rush the timetable.
- I had a boss once who, this was when I was in
working for KG&E, Westar Energy in the business world.
I had a boss once that said, "I'm coming soliciting input,
"but I need you to know that the final decision is mine.
"I wanna hear from you, the final decision is mine,
"and it's gonna be made in" whatever short order
that the time period allowed.
Again, it was the honest piece of saying,
"I wanna hear from you,
"but your answer's not the final answer,
"I have the final answer and we have to move on this
"by a certain date or certain time,
"and I'm gonna use your input.
"But I'm gonna be the final decision maker on this."
So it sounds like servant leadership says,
you get everybody at the table and it's
everybody gets a chance to have their say,
and somehow or another you take a vote
to get things done if you're making a decision.
That's not always necessary.
So it does become situational.
The situation will determine how you,
how you drive the decision,
and if you got more time, then you get more input,
and you give people a chance.
If you don't have more time,
you have to make a decision and move on.
And sometimes, you can't get any input.
But you're honest with people and saying,
"Here's why I'm making the decision I'm making
"at the time I made it."
- [Rhonda] That's good.
- And sometimes the situation is just, you know,
looking ahead and just thinking
about what potentially a situation could be.
And just asking about something just to get ideas
for what the possibility could be.
For example, in our situation, we write proposals.
And I'm always asking questions about
what people think about different things.
And it hasn't anything to do with anything at all.
And I just want them to feel like they're giving input.
And they think it's all important to a particular situation.
They don't know it doesn't have anything
to do with anything.
It is making them feel that they're important
to the process and to what's going on.
And that's okay, because their buy in
is extremely important.
One of the things that we quickly learn
is that the more buy in there is to any situation,
the more important it is.
And because they bought in, when it becomes a critical time
when I have to make a decision,
and I don't have time to get a buy in from them,
they feel that they know
that I've made the best possible decision
on their behalf, even though I didn't get their buy in,
because in the past, I have asked for their buy in.
- [Rhonda] Ahead of time.
- So that's important.
- Good.
- [Deltha] Absolutely.
- Very good, very good.
So any other tips that you might wanna give
to the students about servant leadership overall,
because the concept itself is really hard to understand,
I think, because being a servant leader
is really difficult, the idea of just really
taking yourself out of the equation
and really promoting others,
is, again, a really hard concept to grasp for students.
'Cause again, they're gonna be reading this
and trying to understand what a servant leader really does,
like what are those activities that a servant--
- I think one of the things that they need to think about
is who they wanna be and where they wanna be in the process.
You know, you gave us
a list of characteristics, and I think it would be good
for them to look at that list of characteristics
and think about where they think they fit
in all of those characteristics,
and if any of those characteristics really fit them.
And, you know,
if there's a negative, you know,
how do I turn that into a positive?
And if there positives, how do I strengthen
those characteristics and make them even more positive?
Because one of the things that's important in all of this
is it's all about education.
One of the things that we have to think about
is all about academics, it's all about education,
so as we educate ourselves, and we have to take
the responsibility for making ourselves stronger
and educating ourselves.
And so as I was looking at those characteristics,
that's one of the things that I did myself.
I said, "Okay, how do I fit, you know, into these,
"and how do I strengthen that, you know,
"what approach do I want to take in this process?"
So that's one of the things that I would suggest to them.
Mm-hmm, absolutely.
- [Rhonda] Good.
- [Ron] You know, on that list there were 10--
- Did you like that?
- Very well.
There were 10 characteristics
and I don't think they were listed
in any order of preference or priority,
but the first one on there was listening.
And one of the things that I learned a long time ago,
and I used as part of my mental
exercise to get myself in a position of helping other people
is seek first to understand, then to be understood.
And that really is around listening.
Most of us when we're in a conversation,
especially one that's tense
or that has some controversy to it,
most of us we're listening,
not to hear what others are saying,
but what are we gonna say in response
to what they're saying.
So we're not listening for where they're coming from,
we're listening so that we can be persuasive
or give our point of view.
And listening really means,
I'm gonna hear what you're saying,
I'm gonna ask questions to clarify
to make sure that I'm understanding,
and then I'm gonna be responsive
based on a better and a more complete understanding
where you're coming from, what you're saying.
And, uh, all of those are important.
I thought that one, being at the top,
really encompasses a big portion
of what you're gonna do if you're gonna,
what you have to do if you're gonna be a servant leader.
- Absolutely.
Did you want to make a comment?
- One point, Rhonda, I thought that would apply
to servant leadership, I remember when I was younger,
being appointed to the head of a church committee,
and we were going through some difficult situation,
and feeling the pressure of feeling like
I needed to have all the answers.
Going into the committee meeting thinking
as the leader of that committee
that I needed to be the one steering us
in the right direction each time,
and the pressure of each time going into that meeting.
And finally realizing that I didn't need
to have all the answers.
My role was really having the committee
come up with the answers.
And that really is a role of a servant leader is,
you know, having the committee, steering the committee
into coming up with the answers.
And so, I finally, I walked into the next meeting,
I thought, "Hey, I'm just gonna sit back
"and have the committee," and it was such a relief
that I no longer had to do that.
And that is the role of a servant leader
is just to guide the committee, facilitating group process,
that is really the role of the servant leader.
And that was so freeing and really was something
that I took forward the rest of my life
in my role as a leader to do that.
- And that's why I love this concept of a servant leader,
and leadership in general,
that I'm hoping that the students will take forward,
because I think we think that when you're a leader,
you're supposed to be empowered,
you're supposed to be in control,
and have all the answers,
and that's not what leadership is really about,
leadership is trying to move whatever agenda
that the group has decided, the group has decided,
to move that agenda forward,
and has the best processes to do that.
- You get all the best ideas for the group
and then as a group you come up
with what's the direction that we should go.
- Yeah, but that's not how we've been taught
in our culture to do things.
It's supposed to be, "I'm in this position of power,
"I'm supposed to lead the group
"to some, you know, oasis or something,"
and that's not really how it's done,
it's really this group process
that everyone has decided on what that mission is,
that vision is, the goals, the objectives,
and then we move it forward.
But the servant leadership part is really, I think,
Robert Greenleaf's vision is such a wonderful way to do it,
and then everybody's leading along together.
There's no follower,
we're participants in this whole process.
- I had one of the greatest experiences I've had in my life
is leading the project, being the project leader
for the Intrust Bank Arena.
- [Rhonda] Yes!
- Now you have to realize that I'm not very good
at mechanical, electrical kinds of things at all.
(all laugh)
And here I am leading
a project to build a multimillion dollar facility.
So the first thing you have to do
is to make sure you got the right people on the team,
and make sure that you're listening to those folks,
and make sure that you're facilitating the process.
So you have to have a process,
get the right people on the team,
you facilitate the process,
and out of that we ended up coming in under budget,
we ended up coming in ahead of time,
and it's been a wonderful project.
And I get a lot of accolades for being that project leader,
but quite frankly, once we had the system in place,
once you had the processes in place,
my job was pretty easy.
It was just making sure the right people
at the right place at the right time,
and moving that project ahead, moving it forward
was pretty, looking back on it,
really was a pretty simple job.
- Well, you know, I think it's important
that what you're saying is absolutely correct.
We have to help students understand
where they fit in the whole process,
whether it's a skill set, whether it's a knowledge base
that they have to develop in this whole process.
And so as we begin to look at this,
you know, as they're looking at these characteristics.
And you know, some of these characteristics are,
you know, pretty significant and
as he was looking at, you know, when I think about,
empathy or apathy, however you wanna pronounce it,
awareness, persuasion, conceptualization,
you know, all of these characteristics.
When you look at the definition that was listed,
we don't always take these definitions
the way they were listed, you know,
the interpretation is very different for us.
And so, I was really kind of fascinated
by how all of this was, how all of this was developed.
And so, I really, really was fascinated by it.
So I thought it was all pretty good, so I enjoyed it.
- Very good, very good.
Did you want to comment?
- [Steve] I don't think I have anything to add to that.
- Okay, in closing, I would just like to say
would you like to leave the students with any
parting kind of comments about how their leadership
might go in the future?
Because I think that would really help them.
I mean, I'm a futuristic kind of person,
I mean, that's my personality kind of trait,
of kind of what do you want to leave with them
as they go into the future?
Because I think that that's really, really important,
'cause they will be leaders of our future.
I mean, that's what I'm hoping that they do.
- You know one of the things I think we've heard here
a number of times is this idea about
self-reflection, self-understanding,
knowing what your strengths and what your weaknesses are,
and not trying to do or be something that you are not.
And if you don't understand what you're interested in,
what drives you, what motivates you,
then you're gonna, too often,
try to be what somebody else wants you to be.
This whole idea of servant leadership for me,
it came back to being
someone told me one time that it's all right to be
enlightenend, but it's better to be self-enlightened.
That is understanding yourself, knowing where you're going,
knowing what your needs and interests are,
and then building on that.
I think this whole idea of servant leadership has to do
with an attitude and it has to do with a sense of self
about who am I, what am I trying to accomplish,
and in the whole big spectrum of
whether it's my career, my family life,
my business life, whatever it is.
Having some sense about what's the end goal,
where am I trying to go?
What am I trying to accomplish?
- [Rhonda] That's wonderful.
- First of all, thank you for the opportunity
to do this today, it's been great,
it's been a great discussion.
But I would agree, I think anyone can be a leader
anytime, anywhere, anyplace and in any situation.
There are opportunities to lead everywhere,
and we need everyone to lead
in whatever situation they're in.
This last week we hosted a symposium,
our biannual health symposium,
and one of the people we brought in was John Zogby,
who's a national pollster.
And one of the main points he made was that
the millennial generation, he thinks,
has great hope for the future to lead us
out of the mess that we're currently in
as a society in America.
And he thinks that this generation is really going
to turn around things.
That he pointed out that they really seem to have
a great interest in the good of society,
volunteering, you know, in many situations,
shelters, and more concerned about the homeless,
and more concerned about the underprivileged
and things like that, he sees great hope in this generation.
And so I think that encouraged all of us
that were at the symposium.
And I really have great hopes for the future
in this generation.
And so I would encourage them all to do what they can
to help our society turn around.
So I feel very encouraged by all that.
And would encourage them all to become leaders
in whatever spheres they're in,
because we need them to help us.
- [Rhonda] I wanna thank
our esteemed servant leadership panel
and thank you for joining Leadership Is Essential.



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