so we've heard about it for years now but what's being done to tackle the
inevitable changes or challenges that are aging baby boomer population and
generation are facing how will we implement new technology to
tackle the needs of today's modern seniors with so much opportunity comes
great economic potential and over the next 40 minutes we'll listen to 5
very interesting talks that will explain quite simply why elder care is the next
billion-dollar market in the session as I mentioned we won't have time for Q&A
so if you do have questions just stick around afterwards so let's get this
rolling with our first presenter please help me in welcoming to the stage
product manager project and market strategist for electric climb Helen
Goddard welcome Helen come on up
hi so mine isn't a 10-minute TED talk I always find
those a bit too long for my attention span so mine's a 5-minute talk so
you'll be glad that this is actually my only chart and you're not gonna see a
ton of statistics this is actually the only bullet point and the only chart
that I'll have so here's a statistic by 2031 one in four Canadians will be over
65 I find that a very frightening statistic partly because I'll be one of
them I figure it's a it's a talk about elderly so I shouldn't be coy about my
age but the health system will just not be able to cope with that number of
seniors in the 2016 census for the first time over 65s outnumbered children the
financial pressure to address elderly care is escalating at an alarming rate
more and more of us digital natives entering the point where we're looking
after our parents and our children while trying to pursue our careers
life expectancy apparently increases by 2 to 3 years every decade back in
the 30s you could expect to live to about 60 in 2030 women will live to 86
and men 82 on average but what will our senior years look like we'll be just be
living much longer but with diminished quality of life will the health system
be crippled so that it just can't cope with the demands I know what it's like
for my parents one of them has parkinson's and one of
them has advanced dementia I really don't want my old age to be like that it
should be so much better I heard a quote this morning by William Gibson
"the future is here it's just unevenly distributed" and that's so true with
senior care we can't imagine a day without technology and yet for our
parents technology is barely touching them that's not right
thankfully technologies emerging right now that can dramatically improve the
quality of life for our seniors and reduce costs
we've got wearables that can monitor their vitals and even remind them to
take the medications we've got smart shoes that can tell us if they've fallen
over and alert that their chain of carers we've even got shoes that will
tell people tell us if they're wandering if they've if they get into dementia and
they're wandering off track we have apps that manage chronic
conditions so we can intervene early and save unnecessary hospital visits and we
have social community platforms that can help to engage people and keep them
socially connected and emotionally supported so they say that grey hairs
are starting to show in Silicon Valley the Valley's long been focused on
Millennials and lifestyle technology now investors are increasingly seeing
pictures from age technology companies the global market for elderly care
Tech in 2020 will reach 10 billion we're already halfway there we have the
technology to give seniors a much better quality of life and to address the
healthcare system so I've made my point it's already a billion-dollar market a
multi-billion dollar market but the more crucial question is adoption
the potentials there the technology is there but we have to find a way to help
elderly people embrace the technology and their carers it's not just the
elderly so at this point I'll hand over to my fellow speakers who are much more
interesting than me they're covering all facets of elderly
care from falls prevention to dementia to how to help elderly embrace
technology and even more importantly I'm hoping Fabio's going to bounce an egg
Thank You Helen round of applause for Helen okay so our next speaker is Andrew
Sixsmith he is the scientific director at AGE-Well network of Centers of
Excellence and professor in the department of gerontology at SFU that's
a mouthful Andrew the projects underway at age well network will help seniors to
continue living independently and also open new opportunities for Canadian
businesses so here to tell us more about reimagining aging for the mid 21st
century is Professor Andrew Sixsmith welcome Andrew thank you very much
decide to establish my technology credentials in a technology group I
built my first robot when I was nine years old I built my first crystal radio
when I was 10 years old and as working steam engine as a teenager in 1983 I
bought a BBC B32k computer and I wrote my first space shoot-'em-up game and
then I became a social scientist and now I'm scientific director of something
called age well which is Canada's technology and aging Network so I get to
play with things that I like I like to look at the
social side of what technology is all about
so I'm actually mainly going to echo some of the things that Helen has
already said is it is elder care elder care is not the next billion-dollar
market because it already is we've already seen that Helens already
mentioned some stats I can give some more the global silver economy is valued
around about seven trillion per year projected to rise to 15 trillion by 2020
that's suspending power of seniors around the world in the EU alone
probably going to be about 6.4 trillion Euros by 2025 technology
is a major part of this the global market for elder care technology is
expected to reach 10.3 billion in 2020 four point four billion
already in 2015 and there's a probably in at almost 20
percent growth rate within this market so this is a huge industry already the
direct-to-consumer healthcare technology market for example is probably around
about 50 billion worldwide at the moment so the 1 billion dollar market is
actually a bit of an understatement so really we need to be thinking about the
time is now as mentioned we've got an increasing number of all the people
around around the world every country is aging every country is pretty much every
country is getting more and more years in longevity one or two outside that I
really don't see this as a negative you know too often we talk about this in
negative terms you here was like the silver tsunami order or whatever
I think there are some challenges but really this is more about responding to
the opportunities of this market rather than thinking about well how can we deal
with the the increasing burden of old age and certainly if you're looking at the
people such as myself for the baby boom generation and when we come up to
retirement and and in in a few years time you know seniors such as myself are
actually pretty tech savvy we've grown up with it even though you know people I
speak to many people in their 80s and 90s maybe they're late adopters but most
people that I've spoken to use technology of some sort in their
everyday lives we can also see that things such as smart homes artificial
intelligence robotics pervasive computing the Internet of Things etc etc
things that have actually been sort of on the university research agenda for
decades and now becoming mainstream things and we can start to think about
healthcare technologies are sort of things that Helen mentioned before
wearable technologies robotic assistance etc etc are going to be a major part of
helping older people to to to stay independent what that I think what the
key thing that I'd like like to get over is really that this is not just about
sick and frail old people we really need to think about how technology can help
people to stay healthy and we also need to think a little bit more laterally
that the the aging population presents a number of challenges and opportunities
we always typically think about healthcare but there are other areas
that we really need to pay attention to for example the aging workforce the if
you look at say the elder care long term care sector one of
the biggest challenges that sector has is the recruitment of staff if you look
at health service their health service providers the hospitals the the nursing
community all these sectors are experiencing very difficult times in
terms of recruitment so what can we do to maybe help use technology to help
people stay in the workplace instead of retiring how can we use technology in
the workplace to keep people healthy so what places are typically unhealthy
places they kind of make you sick we can we can maybe a bit smarter about how we
can develop preventative technologies that can be implant implemented in the
workplace to keep workers healthy and active just a little picture here so I'm
scientific director of AGE-WELL network it's a network of Centres of Excellence
and this is Canada's research and innovation network in the aging and
technology sector and note that would call the age well and not age bad
right we deliberately chose that title and not the other one but the image here
let you into a little story here this is a glimpse into my own personal story
this is a place where my grandfather died it was a few years after it was
shut down but this was an awful place that my grandfather died in when my
mother used to go and visit him she used to come home in tears right things have
moved on a little but that is still a typical experience for many people we
really need to do a better job than what we've done we've actually doing an
appalling job if you're going to most long-term care facilities despite all
the efforts despite a really caring workforce it's still pretty much the
same model that we've had for decades and decades and we
really need to do a better job and I would really say that it's this
community here has the opportunity to do that because we can be smart we can be
creative and when I talk about create creativity in technology within my
network I always use the word compassion to go with creativity creativity and
compassion that's why I'm working in this field because I love to work with
people who are really pushing the envelope in terms of doing great
research great science because I work in the academic sector but we're also
within AGE-WELL really pushing the the objectives of creating real world impact
and I'm very passionate about that our research an academic community really
needs to take pay attention to how great ideas can be turned into real world impact
so really we meet we need to be using technology solutions to move the to move
care from where it exists at the moment which is primarily about picking up the
pieces when things have gone bad to more of a model of prevention and support in
the community and if we do this it makes everybody feel better everybody wants to
stay at home hands up who would actually like to live in a in a nursing home no
yeah so why do we expect people to live in recent nursing homes it's not being
disrespectful to the nursing home sector but it's it's something we need to
address we've been talking about prevention we've been talking about
those kinds of ideas about keeping people in the community for many many
years and it's really about time that we made a better job of it and that's what
I'm trying to do with AGE-WELL so the age wealth is the only Pan-Canadian
network on technology and aging if you want to get it involved in AGE-WELL
there's several ways we're going to have a work roadshow in Vancouver about what
AGE-WELL is going to be doing in the next few years that's going to be in
June you can sign up for our training program if you're interested and AGE-
WELL also has its conference in October 16 to 18 Brendan Byrne tell us is going
to be a keynote speaker so thank you very much
all right up to our next speaker so falls are one of the most common
health concerns facing the elderly people today
these injuries alone cost the Canadian healthcare system over a billion dollars
a year money that could be diverted to other pressing needs as such a vast
amount of research and fall preventative prevention
initiatives are being pursued in acute care long-term care and assisted living
in the community here to talk to us about how we can use technology to
reduce Falls is Fabio Feldman he is the Managing Consultant of Patient Safety
and Injury Prevention for the Fraser Health Authority welcome Fabio
thank you so what I seen it's a short video of what's gonna be the topic of my
presentation so just I show you hands how many people here know someone that's
close to you that had a fall when a serious injury from a fall yeah so most
people so it's a serious concern and
actually one in three seniors over 65 who experienced at least one for every
year and around 20 to 30% on those falls will result in somehow
serious injury with 5 to 10 percent being hip fractures or serious head
injuries and the impact is huge with every 15 seconds elderly person being
admitted to a or across North America so really is a huge issue and it brings not
only pain and suffering for the person that sustained upon an injury but also
to the families and care givers but also the financial cost is huge so in the
US there was just a study published in March at Jags showing that they
spend in 2015 they spent 50 billion dollars just treating the cost of falls
of injuries related to falls so the technology that I'm gonna show today is
not additional technology it's different technology it's a flooring it's a
compliant flooring technology and the idea here is how we use the
concept of what's being done for quite a few years now to keep kids safe in
playgrounds so you can go in North America to 99 percent of playgrounds and
they have special flooring to prevent injuries from kids when they play around
in fallen things so there is how do we bring this type of technology indoors to
make the environment safer for seniors there are risk for falls so this is a
typical flooring that you find in playgrounds the issue here is that we
cannot just bring this type of flooring indoors right there's a lot of issues
that we have to consider when you go indoors about the height of the flooring
the cleaning the actual environment that for the another person and for
people taking care of them to to work and do their daily activities so just a
disclaimer here I'm not with Smart Cells Technologies so this is the company they
actually develop the smart cell flooring
that I have here I'm a researcher at Simon Fraser University and I work with
patient safety at Fraser Health so we partner with the university and the
company and the health authority to look at the technologies to reduce the injury
from falls and my role was more in on the research to show that this is an
effective intervention and on translating research to practice by
working with this company so the Smart Cell Technologies are 1 inch high
compliant flooring they provide support and in case of a fall or high impact
equations and return the energy so it never bottomed out such as if you have a
foam or a different type of flooring technology and this is quite important
because not only we weren't looking for a floor that reduces force enough to
prevent injury but also be providing enough support so that people can do
their daily activities or we'll be safe to have pushy wheelchairs
walkers or anything only thinking of activities that being performed in there
so on the research side I've partnered with Simon Fraser University and in
jubilation mobility lab and with Dr. Andrew Liang from Waterloo and we're able
to test this flooring looking at what is the reduction in force from head impact
and we all use my mechanical testing modules so this one is showing that for
the head impact to the head on this type of flooring reduced force by on an
average of 70% so this is highly significant giving that head injuries
it's one of the one of the highest mortality rate for seniors when they
have a fall the second test was with looking at what's the force attenuation
on the hip in order to the ability to prevent hip fractures and when we did
the testing at SFU here using our impact simulator it shows an average of 34%
reduction in hip impact force so it is an effect in intervention when we did
biomechanical testing that will probably reduce you know the the the rate of
injury related Falls by probably fifty percent and we're doing currently doing
a clinical trial at one of our nursing homes here in in Burnaby to look at the
clinical impact or having this floor so we have 150 rooms that we randomized
half of them got this virtual flooring the other half just normal flooring and
we've been following for 4 years to see what is the reduction of if any
injury related serious injury related to falls so like I mentioned the virtual
flooring is is actually a subfloor so the pictures they see here is that after
install you can have different types of flooring on top so it doesn't look just
like this black piece of material and you can have vinyl or carpet
and those are some some of the facilities that we've that the company
actually work with us you have here in in Vancouver area so like what's
mentioned at the beginning what I'm gonna do now it's probably gonna be the
only part you're gonna remember but I'm gonna drop an egg and the way this
flooring work is that it had those sales here at the bottom and as you can see on
the picture those individual cells are able to absorb energy and return the
energy and impact and so if I drop an egg here it should work please work like
I feel like those high school students they had to I've been carrying this egg
the whole day without breaking it and I have inside a bag in case it doesn't
work he's not gonna make a mess but if it does work I'm gonna break it after
anyway so you know you're gonna see that this is not a boy attack
just think though all the people involved in the research and we also
involve AGE-WELLl and the Centre of HIV have and Simon Fraser University thank you
Great thank Fabio I didn't I didn't realize we're gonna have
an interactive demonstration well that was great yeah okay so as we look at the
economic opportunities stemming from our aging population one massive area for
potential revolves around innovations and treatment for dementia here to talk
to us about non pharmacological treatments to reduce anxiety and
aggression in the frail elderly please help me in welcoming to the stage the
founder and CEO of Mindful Garden and a digital health Catherine Winckler come on
up Catherine welcome
my story in digital health began March 4th 2000 when I got an urgent call to
travel from the Vancouver to Chilliwack Hospital where my mother was recovering
from hip replacement surgery it had been a rough ride post-surgery but we thought
that after 14 days in the hospital she was on the homestretch except it didn't
quite turn out that way as I came into room 535 I found a woman alone
naked highly agitated restrained with a tight leather strap cuts and bruises on
her face from the fall from a night before and clearly in great pain
doubling over at clutching her stomach 2 years an investigation later the
Coroner's report methodically laid out the evidence and the recommendations but
the most important takeaway for me was the fact that this bright articulate
senior had not been properly diagnosed with delirium all treatment followed was
either inappropriate as they had incorrectly assumed she was a dementia
patient or was treatment that mouse the underlying cause of her failing health
infraction of the bowels she had been so restrained and medicated that she
couldn't communicate to staff that she hadn't had a bowel movement for over a
week or more her system was simply shutting down she died that night and
the trajectory of my life changed fast-forward to today and the huge pivot
that our digital design company is taken from award-winning work for TV film
video game and entertainment clients to now being focused on answering one
single question can the same interactive technologies that we brought to the
entertainment world be transferred to promote positive health outcomes for our
frail elderly we took our decades of work in user centered design digital
platform builds and immersive sensory technologies like AR and AI
and have married them to medical research on delirium and dementia
focusing our effort on our first product Mindful Garden simply Mindful Garden is
an intervention device that we describe as the crash cart for delirium an
interactive digital platform that can be introduced when there's an escalation of
the anxious and aggressive behaviors often associated with delirium and
hyperactive dementia we described mindful garden as the video game that
the frail senior does not even know they're playing our custom pros a custom
processing unit and sensors respond to the patient's own voice gesture and
vital signs to trigger a multi-layered visual garden on screen as the
individual gestures violently or yells out flowers bloom butterflies float
matching the agitation levels and slowly de-escalating as the patient relaxes
early testing clearly demonstrated this engagement without the use of drugs or
restraints and we now plan the next step which just launched a clinical study
this coming fall certainly there have been many who have questioned our
decision to transition our company to this new world of elder care some
figured at a passion project without thought to market need market scale or
investor profit they could not be more wrong our company's pivot to this market
was purposeful and tightly planned first the numbers are on our side the world is
aging and life expectancy is increasing this puts a huge burden on the system
with greater duration of disability and diseases like diabetes and dementia and
this means a huge opportunity for product innovators when we look
specifically at our target area of delirium what few numbers there are are
daunting delirium defined as an acute and sudden
decline of cognition and attention has occurrence rate
it's up to 56% for seniors in hospitals and 71% in long-term care homes
it is misdiagnosed in 50% of the cases and mortality rates range from 25 to 33
percent on the care givers side the rise of violence is staggering
nursing assistants are physically assaulted an average of 9 times per month an
incidence of violence against the unpaid caregiver at home are on the rise
resulting in lost workdays and family burnout if we look to hyperactive
dementia our second area of inquiry we find that around the world there is one
new case of dementia every three seconds by 2030 nearly 75 million will have
dementia and many of these with the associated aggressive and hyperactive
anxiety behaviors today it's a 1 trillion dollar disease by 2030 it will
be 2 trillion clearly this is a big market but as a start-up we also wanted
to know if it is currently an unaddressed market something of course
that's music to the years of prospective investors and lifeblood to the health of
a new digital therapeutics company today's toolbox contains few options
just like with my mother in 2000 tools of first reach are far too often
psychotropic drugs and restraints and while multi-sensory rooms and one-to-one
care is ideal these are cost prohibitive options from any hospitals and care
homes and very much out of the reach of most home with care givers it appears
there is room in the market for a non-pharmacological intervention such as
Mindful Garden we are acutely aware of the failure rate of new medical devices
and so we spend time identifying and mitigating risk risks like unsustainable
health care funding sources globally there's a decided ship
of the burden to the private-sector product developers in digital health
have to fully understand who will pay too many products in this area or shiny
objects very cool technology but nice to haves and not must-haves we wanted to
have a product that was essential to the toolbox just like the AED crash cart is
an essential tool for cardiac failure we also know that insurance premiums will
rise globally as people live longer it is a distinct probability that seniors
and the elderly will get lost in the shuffle our product has to be affordable
and serve across care points from hospital to long-term care to home
another reality is the deficit of long-term care workers because we are
looking to a global market for Mindful garden we were interested in stats from
countries like China who estimated a need for 9.3 additional professional
care givers by 2030 9.3 million this turns out to be an advantage from
Mindful Garden unlike multi-sensory rooms the or the
Gold Standard Hospital elder care program Mindful Garden is plug and play
and does not require intensive one-on-one oversight
so where's Mindful Garden today we're very excited that we are in the final
step of obtaining Fraser Health Ethics Board approval to conduct a clinical
study this fall at presearch Hospital concurrently we've been invited to take
Mindful Garden to a number of private long-term care facilities in BC and
Alberta looking for together qualitative data
if results are positive on both fronts we expect to begin work on a commercial
product by 2019 so thinking on this it takes more than a village to bring a
medical device to market and we've been very fortunate to bring on board an
internationally recognized advisory combining clinical business digital
technology finance and academic research people like actually Fabio Feldman who
just spoke to us few minutes ago and we've had amazing
partners including Telus Accelerator Innovate Calgary IRAP Fraser Health
Emily Carr Health Lab and most recently the Centre for Aging and Brain Health in
Toronto personally it's been a humbling and rewarding journey for me our
clinical study in September will mark full circle from the tragedy of my
mother's death within Fraser Health to now having Fraser Health as a partner in
discovering a potential new option for the treatment of delirium so is elder
care the next billion-dollar market our investors and those of us at Mindful
Gardens certainly hope so and we're in the startup village so if
you want to see and ask any questions please please visit us thank you thank
you catherine that was a really inspiring story hearing we're about your
mother i sorry to hear that and and hearing what inspired your technology so
thank you for that wonderful talk also look the stats i've been hearing are
pretty staggering over 50 billion for falls over a trillion for delirium so if
you're not convinced there's a market yet you haven't been listening to the
talks I don't think so okay so I'm sure you guys have all heard the expression
you can't teach an old dog new tricks however as times are changing and new
technologies emerge on a daily basis it's imperative for the elderly to
embrace new technology here to tell us how we can bridge the digital divide and
teach us more about emerging technologies that are elderly need to
embrace let's give a big Tech Talk welcome to Gluu Technology Society's CEO
and Founder Linda Fawcus welcome Linda
hello people thank you for coming we can hear me okay in the back bridging the
digital divide that's what I am here to talk about a little bit of a different
market for Gluu we look at elderly in a slightly different way and I'll show you
a slide on that in a minute but what is interesting for me with glue is we've
created an independent nonprofit organization we are here to do one thing
seemed like a good idea at the time and it turns out to be a very successful and
important mission is to help seniors embrace today's technology and whatever
that means mobile devices wearables whatever is
going to come at them we're here to help them figure that out we live at a time
right now where our world is going digital by default we have a digital
divide that exists between the haves and the have-nots those with the skills and
those without glue is here to help the seniors and older adults and elderly of
our communities get the skills they need the inspiration they need to adopt
technology that's why we're here we've helped thousands of seniors figure this
out in the last couple of years and the list I'm going to share with you isn't
just scrape from the web it's actually us our whole Gluu team over a couple of
years working with seniors and actually seeing what works what will they use
what brings a smile to their face what will they continue to integrate into
their daily life that's what we think when we think of technology we do this
through hands-on classes we're still old-school we still have printed
materials we teach people who want to do at old school so hands-on classes are
critical face-to-face learning is how these people are really connecting to
the technology they do often need some private time at home though and that's
what we also offer through our nonprofit is some private time at home and we're
trying to push them over to online learning and support we're trying to get
them over there but it is a definitely a community of people who likes to see
face to face old-school environments okay so let's get started with the list
seven technologies it's a challenge to compile them in this way but I think
you're going to find it interesting I hope we all know in this room we're all
here because we all get the technology has the power to help us stay connected
it's powerful powerful stuff that can do that we also know that we have the
technologies to help us remain healthy and the Holy Grail to help our seniors
live in the homes they love does age in the homes they love we've got that right
except they need to know how to use the technology I have an 85 year old mother
who's got every digital device I can of her and she was stumped on how to
charge her iPhone because she forgot that the power cord was a little bit
different than the power cord she uses for other things and that made me
realize wow we have to really step back and not be there to handhold but be
there to empower she did not want to use her devices because she did not feel
that she was capable of using her devices and she definitely is at 85 very
capable and that's where gluu comes in and that's exactly why I founded it as a
non-profit society because we can be a trusted independent source for
information for support for education for the people who want to want help to
use technology to age in the homes they love Gluu makes tech easy believe it or
not it's hard work for us to do that but we make tech easy for our people who
join us in our classes and in our online learning portal we inspire our seniors
and our elderly with the technology that's going to help them do what they
want to do and we make it fun we work hard to make it fun and we make it stick
and that's exactly why we're called Gluu we teach it in a way using cognitive
research lots of repetition figuring out how the aging brain works the aging
brain by the way starts at age 28 aging brain we're going downhill from 28 so
I'm way down at the bottom of the hill but we make it stick we do a lot of
repetition to make it stick and we used a word like Gluu to start a conversation
we wanted our seniors in the room to feel like they're part of the technology
age this is not seniors learning how to use technology that's boring we want
them to feel like their use they're part of what we're doing here in the tech
world so we're going to just talk for a second before I get into the list here
of digital age digital age is a really critical concept from what we have
experienced over the last few years we can use terms like elderly when we're
doing our startup forecasts and we have our demographics we're looking at the
elderly market the seniors market the boomers market call them all older
adults call them whatever you like the fact is I'm going to put air quotes
around all of those statements because here's a 93 year old real person
Phylis and she needed help using her tile up here's a tile on my keys to keep
track of her keys she has 6 tiles on her devices around her little apartment
Phyllis has a very young digital age she's 93 years old we'd call her elderly
she's she's very young digitally she's keen to accept new technology she's
become that way because she knows we're standing beside her sticking with her as
she figures this out when she needs to use a device like this a little Internet
of Things device she can call us and we can make sure that she doesn't get
stumped on a little roadblock that's Phyllis at 93 so I wouldn't call her I
would call her elderly if I were putting her into a bubble on a chart but in fact
she's very young a very aggressive user of technology and then we have Susan
somebody my age in fact this is my sister she needs help figuring out how
to get photos out of a text message and she won't ask her kids because she's
asked them before in the eyes role is like mom I've told you that a hundred
times and Susan feels really dumb asking the question she's 53 her digital age is
old she and Phyllis should sort of swap ages because she's old she can come down
Susan can come down the down the curve there but she's old and then if anybody
in this audience has a solve for passwords please please please see me
after because we get asked questions about passwords every day Ian Darrell
Susan Sally name it all ages how do I find my passwords how do I manage my
passwords what is my password why do I need passwords so that's a huge a huge
thing and it's actually the question is keeping a lot of these people offline
passwords are freaking them out Digital security is critical this whole Facebook
thing is throwing a lot of people through a real loop in terms of digital
security so passwords of course the front line they're confused
our people are confused we also talked to the children of these people of these
elders these boomers these seniors can you help my mom use her tablet please
help my mom user tablet friends don't let
friends teach their parents how to use technology that's what we've learned
it's better somebody else does it it's definitely better someone else does it
tablets smartphones etc and then the big one can you help me figure out what to
buy I want my mom to ask that question of someone who doesn't have a vested
interest in selling her a particular piece of hardware I actually want an
absolutely independent appraisal of the text she needs right I want her to use
it I don't want it collecting dust in a drawer as it did for many years until we
started climbing her up the learning curve okay so now I'm probably going to
get out it we have three categories of these technologies a very simplified
pitch here we're going to start with participation because that's where it
starts we have to engage this has to be an intrinsic motivation not pushed on
these people and we're going to start with apps because apps bring smile to
the face of the people we see using them and I got us the question a couple of
weeks ago what's an app i completely forgot to define the term in his speech
barry is 60 years old he's a real person he's a professional person with two
university degrees did not know what an app is luckily for me for him we're in
an environment where he felt comfortable asking the question it's a simple answer
and he's like okay got it off he goes he did not use apps because he didn't want
to ask the question he didn't know where to get them totally confused 60 years
old not an elder by any demographics standard but certainly older on the
digital age spectrum so if we're going to give people apps let's make them fun
people make them fun start with fun start with aligning the apps to hobbies
and interests to give people a reason to jump on board the App Store or Google
Play get them figuring out that this stuff
can be fun it can bring a smile to their face and gamify the experience if you're
developing an app make it fun for them that's going to bring them into the
world we know that apps are going to rule the world they're going to rule
their lives as they learn to age at home largely so let's make it fun and get
them started online accounts hautboy digital security I
almost every day my money is going to be stolen my identity my identity will be
stolen it's not safe I like going to my bank I don't need to shop online our
government our world is digital by default these people are going to be in
big trouble if they can't get online confidently right so we don't want to do
that we need to show them how to stay safe online give them the tools and the
confidence to be up there in a safe way and we can do that we've been given a
grant from the federal government to do exactly that that program will start in
the fall online accounts are going to make life easier Phyllis with the tile
up she's an Amazon Prime member that's using their delivery service like crazy
she used to drive to the store to pick up a thirty pound bag of kitty litter
she's 93 put it into her car put it into the cart put it into her car lift it
into her apartment and I said to her well how about if you just try Amazon
let's see if Amazon will deliver it to her door a game changer for her we don't
want Phyllis driving she's a little too old for that she doesn't really drive
anymore so that's a good thing for everybody
digital by default is the takeaway here if we are going to go digital by default
and we are then we need them in online accounts we need them comfortable using
online accounts all right connection using technology to connect texting the
most used form of communication in this room for sure other than talking to each
other we have to get our people connecting and through texting and I
totally get the response but I prefer to use the phone I want to see people
face-to-face I get it but we need to help them understand that to be part of
these parallel conversations that happen in life you have to learn to text it
doesn't replace us meeting face-to-face but it gives us something to talk about
in between our time together it enhances our relationships our audience that we
meet at Gluu feels like it's all or nothing it's not all or nothing texting
is a great compliment as obviously we all know and we want to include them in
our conversations we want to make them feel like they're part of the modern
world just yesterday a woman sent a text for the first time to Australia she came
into our room she didn't wanna text I don't want a text I don't
care about texting I want to read my one email we pushed her to text we pushed
her to add a contact to text too lucky for us it was a magic moment she
actually got a text back from her friend in Australia and she cried it was a
connection point for her it was huge and then she sent back in emoji which
obviously got a huge response so having them connect in ways that are fun and
meaningful for them and to the audience and mastering emojis is something we we
talked a lot about in our classes mostly because it's just one character on the
keyboard instead of fat fingers trying to type sentences video calling big big
big one but I want to see the people in person I don't want to do that because I
want to see my grandkids I want to see people that's great that's absolutely
great except that they live a halfway around the world and that might not be
possible as often as you need them to be with you so let's do video calling to
reduce some social isolation not let I don't want to you know keep them in
their room just looking at their world through a screen but again it's this
complimentary technology it's going to reduce the social isolation there's a
word for me today and it's going to help them connect with people and as we are
able to do our doctor's visits using video calling this is a technology
that's really going to help these people stay healthy this is an age at home
component so let's start doing it now so they're comfortable with the idea so
when the doctor and specialist visits are looking at them from their iPad or
their computer it's not totally foreign that's why we put video calling on the
list mo oh my gosh I'm at zero time I'm gonna go fast mobile technology I have a
flip phone fantastic we don't suggest that people go get smartphones but let's
get them into tablets perhaps tablets can replace aging computers they can get
seniors and elders and boomers into the world of apps and they're easier to use
they're easier to hold they're easier to move around so consider that health I'm
going to zoom through health it's two quick slides obviously really important
wearables let's get them we using wearables before they need the fall
monitors maybe so that wearables are part of a daily
experience they don't want people tracking them we're going to help them
understand that this is a way to track their personal health records keep them
motivated and goal set and the final slide here Internet of Things devices
let's start slow with cool devices that keep life flowing smoother decreases
stress give them a feeling of control and safety and security and that is it
we're connecting seniors glue is connecting seniors now so they can
remain connected in the future if you would like to participate in what we're
doing please get in touch we have lots of opportunities we'd love to talk to
you about your products and bring them to our community and thank you for
letting me run over bye thank you
it was my pleasure to let you right over that was a very interesting talk thank you
so with that all of our Tech Talks for day one are now completed
For more infomation >> "This is a fight for our daughter": Mollie Tibbetts' family announces reward to bring her home - Duration: 22:09. 
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