[ Applause ]
>> Well fun, fun.
You guys have been really busy.
I hope everybody opened your gift
and saw the pictorial foldout of the 20 years.
The communications office did a fantastic job in working
that out and covering all the details.
It's hard to compress 20 years into almost a popup
and obviously we didn't with everything that's going on.
So, I'm glad to be here with you to look
into the future a little bit as we think some about the past.
We think some about where we're going and the road ahead.
And it's remarkable to just take a moment
to celebrate 20 continuous years of IT at Indiana University.
Many of my colleagues and lots
of other big universities they've been through lots
of upheaval over time, you know, big massive shifts
of the organization from one side to the other and generally,
we've been a very steady, continuous progress roll
of progress for the university,
including more and more parts of it.
Efficiency, leverage, deeper engagement with the edge
and that continuous journey I think has contributed so much
of where we're at today.
Now one of our happiest people about 20 years of IT
at IU couldn't be here today,
but he does have a few words to share via video.
>> I'm Michael McRobbie, president of Indiana University,
but 20 years ago I was vice president
for information technology and CIO.
When I first arrived here
at IU 20 years ago then president Myles Brand expressed
IU's vision very clearly to me.
He was determined that IU should be in his words,
a leader in absolute terms in the use and application
of information technology.
The crucial first step I took towards achieving this goal
almost exactly 20 years ago was
to form university information technology services
to unify nearly all of IU's extensive
but uncoordinated IT resources.
Now 20 years later UITS is without peer in higher education
in the United States, you are admired
and widely imitated across the country.
Your efforts have been vital
in providing the nation's best IT services and infrastructure
to all IU students, faculty and staff, and ensuring
that information technology both supports
and strengthens IU's core mission of excellence
in education, research and engagement.
Today IU is without question a world leader in IT.
We continue to be at the forefront of employing bold,
effective, and efficient IT in all disciplines in every area
of strategic importance to the university.
I want to offer my most sincere congratulations
and gratitude today to all of the dedicated staff at UITS past
and present as you celebrate this truly memorable milestone
of your 20th anniversary because behind all IU's formidable IT
infrastructure and services are the people who power it.
Your energy, dedication
and professionalism have been the key to the success of UITS
and to the leading ways in which IT is used and applied at IU.
Again, my congratulations
on this 20th anniversary celebration
and my very best wishes for continued growth and success
as UITS begins its third decade of excellence.
[ Applause ]
>> So, congratulations to us all for 20 years behind us
and the road ahead of us.
I see we have one node failing here in our, you know,
soft failures you know graceful that's a good thing to have.
So, we've paired this 20-year birthday party
with the annual statewide IT conference.
Some of you will recall there was a time
when statewide IT would fit a couple hundred people in a room
in Indianapolis and gate count yesterday was well north
of 1,200.
It's become an event for all of IU, not just UITS
but for schools and administrative departments,
for students, for faculty and I'm just so proud of everything
that you've done in putting the conference together.
This year we did in the age of the smart machine
and here's a shot from the back of the auditorium.
It was just beautiful in the work
that was done there yesterday.
I think I've had more comments to me
from you regarding our two speakers yesterday
who I personally believe they were really at the top
of their game in helping us to stir the mind,
to think about the road ahead.
Shoshana in thinking about again the smart machine in the role
of power and work in the future.
And Dan as I said when I walked up there yesterday,
it was the most formidable treaties
on cybersecurity I think I have ever heard.
The number one question I got last night
at the staff event other
than who did the food it was really good was I think I need
to see Dan's talk again or can we read it, it was dense,
there was a lot there.
So yes, he has e-mailed us the text narrative that he spoke
from and we'll get the video posted as soon
as we get it encoded for adaptive uses.
So, both of those are coming.
I want to join Daphne's comment in just a big shout-out
to the crew that makes all of this happen.
Here are two notes that I received yesterday
and I don't know if this is as loud for you as it is for me,
but I'm getting a lot of noise up here.
And one said I was very impressed
by the excellent organization statewide, everybody seemed
to truly understand why IU is hosting this event
and what it takes to make it a success,
that's from a faculty member.
And a summary of another one here, the overall quality
of the production was simply world-class
and it was an event to be proud of.
This is a team behind the scenes,
there you see it the auditorium.
They decamped and moved all of that over here,
that's what it looks like backstage.
There is enough wire to reach from here to the ICTC
in Indianapolis and back and they pull it off with elegance,
so big shout-out to them for doing it.
And I'm going to take also -- absolutely, thank you.
[ Applause ]
And in all the statewides we've done we've had a lot
of communication about them and with the IT strategic plan,
the second one, the visuals are great.
But I'm taking a vice president's moment
and prerogative, I think none have ever been finer
than the beauty of the graphics this year,
so I want to ask Maria, where are you?
Did she go take down our node that was failing?
Where did Maria go?
There she comes.
[ Applause ]
I want to give you this Maria, you can just come here,
just knock those boys over yeah.
I'll just give this to you, this is fantastic.
I know it's for you and your whole team,
but this one was absolutely outstanding.
>> Thank you.
>> Thank you so much.
[ Applause ]
And about last night, you may not know but we do have photos.
So, it was a fabulous staff appreciation event.
I'm so happy that we get to come together,
have really good food provided by traditions here at IU.
The ICTC is a great venue with all the multiple floors.
I got to walk around, I talked
to so many first-year, second-year staff.
One guy said, hey I just finished probation last week,
I'm like well good.
So, it is our great time of getting everyone together
and I hope you enjoyed it last night.
So, what we have to think about now is the road ahead
and I'm borrowing again an image that I used a few years ago
when we talked about we aspire.
If you remember statewide a few years ago the wonderful video
the communications group put together for aspire.
So, we're knocked down two decades
and higher ed is probably under more change in a shorter period
of time now than in any of the decades before.
How students learn, the levels of funding available
for research, what the public values,
alternates to universities, these treaties
that get written every so often, you know,
is the university education valuable.
Well I think it is and so for us in providing the technology
that enables research
and education increasing our engagement in the life
of the state what is the road ahead to 2027 and quite frankly,
what's just around the corner in 2019?
We need to have our heads on today.
So, let's here just a short video from a few members
of our community and what they think will be important
for technology.
>> That's that scene in Blade Runner
where the streets are lined with big giant screens
and I think there's some component of that.
But I think the things we think about as technology
in our everyday life like laptops
and smartphones will get smaller
and we won't actually see them as much.
>> In 2027, I think that we will become more independent upon
technology, I know I have.
Technology has opened up a lot of doors for me personally
that I thought would never be opened.
For instance, I never thought I'd be able to take pictures
in my lifetime and post them to Facebook
and have people actually say that I'm a good photographer.
But that actually has happened so I'm very excited
to see what technology in 2027 will be like.
It will probably be beyond anything I can imagine now.
>> I think in 2027 we're still going
to have physical classrooms, we're still going
to have people teaching in those classrooms,
and we're still going to have students coming on campus.
But the nature of what happens in the classroom changes
as people work in virtual worlds, as they study online
and bring those experiences together.
>> One of the things we've begun a small grant to look
at artificial intelligence
and what were dubbed the autonomous tutor for example.
We think that through technology mediation we might be able
to get people from place of knowing nothing
about playing an instrument to a beginner level
that then we can draw on regular human teachers
to bring them to that next place.
We think that society in general could benefit greatly
from having more music
and we think it also will bring students to our school
and build new audiences.
>> Technologies are going to start
to really change the way we live, learn and work.
You're going to start to see more
of this 24/7 kind of activity.
You know as faculty we already start to see it, we get e-mails
at every hour of the day.
So, how are we going to start to manage ourselves,
how are we going to start to, you know,
really kind of continue to take the weekends
or the evenings off, so there's going to be a lot
of increased pressure to kind of be always on.
>> When I'm in college I think there would more advanced cell
phones, more advanced computers like more access
to different things that we want access to, but I don't want
like too advanced technology, like too smart.
>> What would too smart be?
>> Like so smart you could take over the world smart.
>> How do you get services to people in need and much
of those services are going to be delivered electronically
and through virtual reality where people are going
to be able to connect and they'll be able to be
in support groups with others, as well as being connected
to their professional social worker who's doing clinical
services with them.
>> I'm really excited about where artificial intelligence
and machine learning is going.
We're already seeing the effect of this
in our close captioning services
that language transcriptions are becoming much more natural
and are happening at a much quicker rate.
It's going to affect many of our students, including those
that have disabilities or those
that are not native English speakers.
>> If I could have any type of technology
in 2027 it would be a virtual environment
so that my students could go into a virtual hospital
and they could facilitate some experiences for them
that they may not get in the clinical environment.
So, an example of a virtual simulation we might be able
to offer the students would be a trauma
or mass casualty situation.
These opportunities are not always available to students
when they are in the hospital environment, but we would
like for students to understand what their role is during
that situation.
>> If I could have any kind of technology
in 10 years I would wish for a computer and keyboard
if you type something into the keyboard
and press enter the object that you typed
into the keyboard will pop out from the side
through a little flap and it'll be edible if it was a food,
usable if it was a thing, and, you know just a regular thing.
But nothing too crazy like a giraffe with blue spots
and giant wings and laser eyes.
>> What's most exciting about technology's impact potentially
in 2027 I think for the music school is what Dean Richards
talks about all the time, being more relevant to more people.
And we see a dramatic need for more non-majors,
people who are interested in music
and probably nonresident people, people from wherever they are
in the world who have an interest in music.
And so, how can we reach them in new ways.
>> The best thing that technology can probably do
in 10 years is like build better rocket ships so you can fly
to other planets that you've never seen
and that can include XO planets too.
And so, that would be really fun.
>> All of the technology that we already have is invasive,
we don't often think about it, it's invisible to us.
And I think with the shrinking of technology
into smaller form factors that's only going to become more true.
We need to I think to think very carefully about what that means
for who we are as individuals and how we share
that with the rest of the world.
>> I find that a lot of the systems
that people develop don't consider security
as a fundamental principle, instead they're focused
on functionality to the detriment
of people's security and privacy.
Developing systems in that way simply isn't ethical
and it's not sustainable.
We need to seriously improve on the security features offered
by things like personal devices, autonomous vehicles
and electrical power grid distribution
over computer networks.
>> The thing I find most worrisome about technology is
that if we are successful and we make all
of these systems mission critical we have
to support them.
And of course, security is the number one problem
and that's not going to go away
and we spend so much time already.
What happens if we're really successful
and we integrate technology into every aspect
of everything that we do.
We have to keep it all running and we have
to keep it all secure, this is not a cheap enterprise.
So, this will be a lot of resources that we're going
to have to devote to that.
>> So, a little look as long as we stay away from dinosaurs
or giraffes with laser eyes we'll be good.
But it is hard to envision sometimes where will we go,
how fast this is coming at us, and the responsibility
that we bear for the whole of the university in partnership
with the faculty, the staff, the students
to figure some of these things out.
You can sure waste a lot of time and money on things
that don't go anywhere.
Everybody remember Second Life, you know, someone said oh,
Second Life it's all this thing
and it was cool to learn about it.
You've got people, you know, institutions spending money
and buying property and doing all this stuff.
And, you know, someone said to me you know what do you think
about Second Life and I said, I don't know
if Second Life is going to matter
or I'm pretty sure Second Life won't matter.
Third or fourth life may, but this version of it won't.
So, we've got a lot to think about as we navigate
through these years ahead and particularly,
with some of the guidance that Shoshana gave us yesterday,
I hope that was eye-opening to kind of think
about where we're going with this.
So now let's get to it.
So, what do we do next?
Well there's a lot of talk out there, every day you open
up something talking about artificial intelligence,
machine learning, and the smart machine and I think for us
and this is very consistent with what Shoshana said yesterday,
I don't think it's about the smart machine and what it does
to us I think it's really about us being the smarter machine
and using it as a tool for the things and the goals
that we wish to achieve.
So, a book I read recently called What to Do
When Machines Do Everything and it's kind of a long dry treaty
and one of the things it says is, you know,
will there be job displacement from artificial intelligence.
Yeah, there probably will be.
Will some jobs change?
Well you're still doing the same job,
but now you've got some assistance.
So, maybe you're doing --
it's taking care of things you don't really enjoy anyway
and you've got more insight to do a better job
and how many new jobs will be created,
jobs that really just weren't even there before.
In general, it's like everything that comes along,
we have to understand are we talking about a substitute.
We will stop doing this thing
because now this thing has replaced it
or are we talking about a complement.
We will continue to do the thing we've been doing we'll just do
it in a little bit different way
because we've got a little more support
and a little more availability to us.
And what are the rules going to be as we do this,
you know, under what terms.
You heard Shoshana say a lot yesterday
about the concerns she has and I think a lot of us do and even
in the videos a moment ago about the invasiveness into our lives.
So, here's what we know for sure.
We know that tools that we already have are going
to get smarter and smarter and smarter.
So just a few weeks ago Box announced
that they're putting a lot of machine learning in AI
to do facial recognition and other things
into the Box tools that we already have.
So, now we've got some capabilities okay,
where might that be useful for us,
let's see how we would skillfully apply it.
We know we've got a bunch of new tools coming,
so if you've not done it or you want
to learn a little something go
out to playground.tensorflow.org,
this is Google's artificial intelligence tool Tensor Flow.
You can go out there and you can learn the first principles
of neural nets.
These are technologies that date back 30 plus years,
they've just been made much easier to use now.
And neural nets are particularly good at classification problems.
This one needs extra tension,
this one's good enough just let that go on through.
So, think about using classification technology
to help triage say in the support center.
Where do we put most of our time as quickly
in the cybersecurity office?
Like I said yesterday, how do we allocate the cybersecurity staff
to work on things that are real risks rather
than chasing false positives all of the time.
And as we go forward there's a few more things that we'll draw
on some of what Shoshana said yesterday and I want
to remind you as we begin making these choices.
Now this won't be groundbreaking,
but humans exert behavior.
Sometimes that's bad behavior,
a lot of times that's good behavior,
we're just trying to get stuff done.
But then when you throw technology
in the mix really humans design and use technology.
Our behavior we design what the system is going to be,
in our behavior we use and consume what the system will do.
Now we're not the first to actually you know come
across this and think about it, it's called the Duality
of Technology and it published by Wanda Orlikowski in 1992,
quoting Shoshana's book in 1988.
And what the breakthrough for both of these folks
in that era was it's not an engineering perspective.
We put technology in and we get outcome why,
that humans both shape what that technology is going
to be and they use it.
So, your mobile phone is it empowering
or is it enslaving to you?
Does it enslave you because you feel like you've got
to be checking e-mail all day all night
in case something goes wrong or does it empower you
because you can take off to head to something for your kid
and you can know if something really urgent comes up,
you still could tune in to help deal with it.
So, in this duality
of technology we see a really simple equation,
we shape technology
and technology comes back and shapes us.
We often cite this very thing about our buildings.
We build our buildings to shape our buildings and then
as we live in them our buildings shape us.
So, here's the formal picture that is in the Orlikowski paper
about the duality of technology.
And I want us to think deeply about this, not her paper,
but about the smart machine.
As I said yesterday, if you take just the Bloomington campus
we're a small city of 45,000 students,
about 15,000 faculty and staff here.
If you take the Indianapolis campus IUT wide 30,000 students,
about 10,000 faculty and staff embedded
in an urban environment.
In many of our regional campuses the university plays a large
footprint there.
So, we have a remarkable opportunity to think
about the future of proactively shaping the technology ahead
of us and shaping how we use it and under what terms.
So, I brought this by yesterday and I want
to review a couple things
because I think these are the urgent next steps for us.
So, how do we evolve services at IU?
Can you imagine today, a student walking onto campus
and us saying, oh you need to do something well you need to walk
over to building X. Oh no, I'm sorry you can't do
that you've got to walk over to building Y
when they're sitting there I can book an international flight
with two stopovers in foreign countries on my phone, you know,
clear my visa and everything else
and you're telling me we can't do this.
So, the eras as we've talked about,
there was the paper era we all went through it,
Kelly documented some of it.
We put some computers behind the service counters,
people went to the service counter, talked to someone.
I used to smile when I was enrolling and hopefully
that lady wasn't going to put me in that 7:30 a.m. section,
you know I could get that 9 a.m. section of that class.
Increasingly, this is where we're at now self-service.
How many of us are engaged right now in taking something
that we work on and enabling self-service, a web interface
to make a choice so a user can take care of that himself
or herself or we're bringing it into mobile?
And as I said yesterday, I think the two frontiers ahead of us
for the smart machine and what we want it
to do is not all the magic of what it's capable of I want
to make my life better, I want to make my life simpler.
I want more of my time back, so delegation.
What can I give that thing to do?
I walk into my house I say Alexa play some music.
I have delegated not even having to think okay, do I want AC/DC,
do I want Bette Midler, I just walk in and just
like I want some music and if I don't
like that I say play something else.
So, just delegating the task of picking music.
If you fly Southwest you know you don't want to be late
to check in right, C is for center.
If you're late to check-in, so you know you want to board
in group A. Well, you know, you can look at the clock and wait
and wait and wait and wait and click and hope you're going
to get in there or you can delegate the check-in
to the machine, they're happy for you to pay them 10 bucks
or whatever and the machine will check you in at the stroke
of the time for the flight.
How you still get B47 even when you do that I don't know,
but you know and you go to slip a ten
to the machine or something.
So, we want to delegate these things
in our life that make it simpler.
And finally, even more so and that is anticipation.
Like when I walk in the house why doesn't music come on.
I mean if you looked at my calendar and it said,
wow he's really had a crappy day.
So, you know I'm going to walk into my house and it's going
to kind of have the right vibe of music.
I'm going to walk in on Friday,
come home maybe a little bit early,
the weekend I've got some plans,
it's got something better going on.
Thinking about anticipation a little bit.
So, delegation and anticipation in all of our servicing counters
to the faculty, staff, the students, prospective students,
parents, how can we rethink and reimagine services and partner
with those many offices that own these services
to make this better in ways that are valued.
So, I want to play again the two little short snippet videos you
saw yesterday, but I want you to watch very carefully
as you see those what is the example of delegation,
what is the example
of anticipation in the smart machine.
[ Music ]
Let's watch a second one,
this is a faculty interaction some of you saw yesterday.
>> Hey Alexa, at IU how much money do I have
in my Jetstream account?
>> You have two accounts with the Jetstream label,
general funds and grant funds, which would you
like to know the balance on?
>> Grant funds please.
>> You have $789,055 in the account
of which $671,530 is already encumbered.
>> What's left in travel?
>> $14,090 of which $1,600 is already encumbered.
>> What are the encumbrances?
>> It looks like Craig Stewart has a trip planned,
the note on the trip is meeting with NSF in DC.
>> All right, how much will it cost
to attend the supercomputing 2017?
>> SC 17 will be in Denver
on November 12th through 17th, 2017.
Based on your preference to fly United and stay
at the Marriott hotels here's my best guess $3,400.
>> Cool, please book that trip for me.
>> I can't do that Dana, you're going
to need a carbon-based life form for this.
However, I can create a trip for you
and route these details to your assistant.
>> So, I shared that example with one
of our distinguished faculty members yesterday and was
like oh my God yes, can you do this.
So, are these within our reach?
>> I hope.
>> I think they are, I think these things are
within our reach.
Whether it's a year from now or two years
or three we've got a lot to work out.
But what I want you to also think about is what
if we do none of that, what will it be perceived in two years,
three years because you know the commercial market space is going
to move with this stuff when you're booking a flight,
when you're interacting with Amazon to buy something,
increasingly services.
So, the bar continues to go up in this.
So, I think we have an opportunity to be thoughtful
and think about where we're going with this.
So, as we try to get our head around creating anticipation
and delegation in IU services there is nothing more important
than step one.
What is our goal?
Is the goal valuable?
We can come up with some clever ideas
that a smart machine could do and put some folks together,
ma little modeling of some algorithms,
use many of the services that are out there,
but what if it didn't matter?
We would've wasted our time.
So, what is our goal that would be valuable?
What would help with student outcomes?
What would help with students choosing IU relative
to other choices?
What would help to our faculty and postdocs
and research scientists as they engage in what now are just
for example, are three very large grand challenges
around precision health,
preparing for environmental change,
and most recently the work with the opioid crisis?
And you saw Dean Passion with the School of Social Work
at IPUY making reference to how important technology was going
to be and he's very involved with that grant as well.
So, the number one thing is and I want you to have your head
around this, what is our goal in the functional folks
that you work with in finance or student affairs
or parking services or whatever, what's our goal.
Number two, do we have the data
and the policies to make this work?
You know machine learning works from training,
so do we have 5 years of data on this,
do we have 10, do we have 1 year.
The data are essential to train the machine and we want
to understand the policies and do it right
under which it can be used.
Work on the algorithms, we've got tons of smart students.
This stuff is to many of our students as a PC may have been
or a mobile phone to some of you earlier
in your life you just took right to it,
this is what they're working on now a good number of them.
And finally, what's going to be the interface?
You know I don't know if it's going to be Tom Cruise
in the what was the movie called Minority Report yeah, yeah,
we're maybe not quite here yet.
But is it going to be talking to maybe an Apple watch?
Is it going to be voice is going to be increasingly important?
Is it going to be some sort of just showing
up on a screen like we use it now?
So, if we can pick a goal, if we can check the data
that we've got, skillfully work with some training data
on a smart machine, and then implement it with some interface
and then learn, adapt and improve.
I think this is the loop we're in.
So, about a year ago we started the UX office,
the user experience office, the group is making great progress.
The new apply online app fantastic across all campuses,
some of their early really great work
with Lori Sullivan's team and others.
I want to give some thought to as we move into doing more
around machine learning how do we get the goals right,
how do we ensure privacy protections and policies
to use the data right, and how do we make sure we don't build a
bunch of tinker toys that are throwaways,
but we actually start to build a capability over year two,
over year four, over year seven because the stuff is going
to matter a great deal.
So, as I said yesterday when we started,
the purpose of this conference this year was not
to give you answers it was to stir your mind
for questions both in Dan's talk yesterday and Shoshana's.
And as we move into this age of the smart machine as she said,
what's your vision for it remember, technology is a cause
of human action we make it, we are a consequence of technology
and how it affects our lives and we can shape this.
So, is it our vision to automate,
is it to gather information up for greater managerial control,
is it to share more information and [inaudible] more broadly
for people to be able to adapt and achieve their goals
and things that they're working on or is it time
to just transform into something entirely different?
So, I'd like to transform my housekeeping into something
like this, we're not quite there yet.
But we do see the foundational pieces just as we saw the shift
from the mainframe to personal computers,
from wired connections to wireless, to mobility devices
in phones and tablets.
The march of these things is continuing on and on and on.
I should also mention IBM put
out its quarterly results two days ago,
what were the only two categories
that IBM was really up big time in?
Mainframe sales really and artificial intelligence,
machine learning because the two go hand-in-hand.
So, we are entering another era, we've navigated through 20 years
of technological change in service to the university.
I am confident we can do it again and it will take the staff
of UITS, the schools and departments across the faculty,
students and all who are involved for us
to be the smarter machine and shape our journey rather
than being overly shaped by it.
So, let's be the smarter machine and we'll hope
to avoid a Howell 2001 type incident along the way.
I hope you've enjoyed statewide IT.
Thank you to all the staff who put it on.
Thank you to our sign language interpreters this year
and enjoy the rest of your day.
We'll see you next year
for again the 23rd IT statewide conference.
Bye, bye.
[ Applause ]
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