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or else because sometimes your dragon knows better than you
hey has anyone seen Fishlegs I saw him yesterday does that count
oops and there goes my dignity yeah you're pretty stuck I believe those are
mine now what are we gonna do about me log like it like a flaming squirrel
really a flaming squirrel or chipmunk there's some other flammable rodents you
saw that right
I've never seen anything like him don't be afraid I'm a friend here it's okay
just a little dragon Nepalese this is so exciting it's a whole new species
doesn't look like a flaming squirrel at me we have no idea what it's capable of
come on you guys this is serious we have to figure out what to do with them he's
hurt he's hurt he's just really scared he'll settle down
here's your somebody
you know no no looks like you got torched Oh
Nazis name by the way torch so he can stay
that's just where you're gonna sleep
hope he sleeps through the night he hardly ate and you go to sleep
learning no thanks there's nothing in the book of dragons
that looks anything like him we even get to determine what it's called oh look at
these talons that are razor light charcoal brazier feet razor sharp claw
seven feet here that torch are one-of-a-kind
no we need to get at the flood maybe if torch saw toothless fly watch and learn
oh man we broke in maybe he can't fly
you like a typhoon and he came back just like a boomerang hot spinner flaming
comebacker no y'all catch arch hold still I'm trying to draw you you're
getting your own chapter
I'll be right back
that's okay big guy he's starting to worry me too
another thing we have in common something must be going on under the
surface dragons are complex creatures hiccup my pond pipes
no I can get a barn back together help Soni I don't know what's gotten into you
but I don't like it
I never thought bringing torch home and lead to this I've got to separate you
two until I can figure this out
then you won't have the dragon to ride and if you don't have a dragon to ride
then you can't be the leader of the dragon Academy ultimate destruction it
was beautiful the whole thing was torched
like we said ultimate destruction looks really mad it's not a he it's a she
and this baby he's gonna get fried you take it don't worry just leave it and
let's get out of here you guys go that way I'll lead her back into the forest
away from the village
evasive maneuvers
we'll use her size against her
now
if I torch
and then you do that
because sometimes what the dragon is trying to say is what you really need to
hear
here on Berk we made peace with the Dragons there's one slight problem wait
you wanna you get get soup yeah you know you're not supposed to be in here
no apparently we do well pay attention bucket
I have no idea what you're talking about
where are the Dragons toothless stormfly
they saved our lives just what I thought she's not giving them none of them are
we know that Gobber we want to know why mothers and goats don't mix same with
farm animals and Dragons we stopped fighting the Dragons so no they're our
own your buckets not tightening up on use it no I'm just
what-whatever his bucket gets tight oh ho that's one type bucket and a tight
out of the bucket the bigger the storm board if you recall
that bucket of his predicted the blizzard of Olaf that was a bad one it
took us a week just to dig mildew out is there going to be a storm
how can you be so sure was it the chicken bones board use their
wings to block the snow I've never heard of anything like that
not even in the book of dragons I know um we would have frozen to death you
know what you could have used your own bodies to keep each other warm who would
do that that's crazy your father's looking for
you he looked angry he's looked angry since the day I was born but I'm sure
there's no connection devastating winter isn't due for another month
not according to goofy what am I supposed to do I can't control the
weather no but it's not like the dragons are trying to be scary I mean they don't
even eat farm animals side of them here's where you jump in and say I'll
fix this okay but how long do I have before the storm hits about a week
or you can do it come on you're the guy right
nobody doesn't really seem so big this rates will never get any milk or eggs
those chickens and yeah I'm not really comfortable putting my feet in the hands
of a brainless bird and a big woolly bleep are afraid of things to remember
Magnus the merciless he was a pretty scary guy whoo I was afraid of him until
I learned that he was afraid of the dark I was fucking doing it look at him he
usually loves a wheelbarrow ride
alright see so much for the bomb there's no other
control
are you going I'm going after them hiccup
come back here Astrid will you talk some say it's that no no not you too
these go savers against the doors these to make it at least with these would be
able to start a new hurt
I'm so cold I can't feel my face
good job
so much for that idea come together
they are
oh here come the Dragons
all of us life on Berk just got a little warmer
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#1 Survival Tool for House Cleaners - Duration: 8:14.
What is the number one survival tool for house cleaners?
I'm going to answer that today.
Hi there, I'm Angela Brown, and this is Ask A House Cleaner.
This is a show where you get to ask a house cleaning question
and I get to help you find an answer.
Now today's show is brought to us by housecleaning360.com
Did you know the focus of the day is on carpet cleaning?
If you have not had your carpets cleaned in a while, then here's a secret.
They do upholstery cleaning too.
If you have spilled stuff on your furniture or the dogs have tracked stuff in, you can
find a person to clean that up for you professionally on housecleaning360.com
If you offer these services and you don't have your business listed, run over to housecleaning360.com
and set up your business listing so people can find you.
Okay, on to today's session, which is the number one survival tool for house cleaners.
I got asked this question the other day, and I stopped to think, well is it this one or
is it this one?
Because there are two.
Oh no, there are two, and I'm only going to tell you about one.
Okay, the number one.
This actually trumps number two.
Number one, the number one survival tool for house cleaners and the house cleaning business,
is the ability to think quickly and rationally on your feet.
Wow, that's it.
And until we meet again ... No, I'm kidding.
I won't end this so quick.
Let me explain.
When you are a house cleaner, you're going to run into a lot of things that I wish you didn't.
You will have all kinds of problems from the initial walkthrough where people lie to you
and they tell you things about their house that are not true.
You will run into challenges where you have employees that, for whatever reason, don't
show up, and you have clients you need to serve that day.
You will run into problems where employees will tell you things that are not true and
you have to learn to read between the lines and rationalize and reason with those people
because they're going to come back every day and work for you.
You are going to have problems where things happen inside someone's house that you're
not expecting like a toilet breaks on you, or you break a sink, or you shatter the glass
in the oven of their door, or you light their house on fire, or you break their shower glass
door, and a whole array of other things that you are not expecting that are going to happen
on the job.
Now it's one of the reasons we're bonded and insured and all these things, because things
that we don't expect will happen.
I promise you that.
Okay, so your number one survival tool.
A lot of times as house cleaners we have a tendency to, check this out, be human.
Something bad happens like we shatter the glass door in someone's shower and our first
reaction is to freak out.
We start cussing and we're like, "Whoa, what are we going to do?"
Then we go into this panic mode.
When you are in panic mode, all of your ability to reason and think clearly disappears.
It's just gone.
There you are left there with your eyes wide open and your mind is like fog, and you can't
think clearly.
It's like when you're in danger and you go to call 911, and you touch your cell phone
and you can't remember the number, and you don't even know how to get to the place on
your phone where you dial the numbers.
Your mind has gone into a panic mode.
It's the fight or flight syndrome.
When that kicks in and that adrenaline rush surges through your body and it hits your
brain, for a second everything whites out.
You just have this moment of a deer in the headlights.
The ability to reason and think clearly on your feet is a learned skill.
You need to learn it as your number one survival tool in the house cleaning business because
things will happen a lot.
You're going to need this skill more than any other skill.
What happens instead of cursing, if cursing is your default, that's what you do, stop.
Stop and realize, wait a second, I'm having one of those moments.
I need to calm myself down.
I need to come back to center and I need to focus on what's happening.
Now for me, there's a trigger.
In my house, when anything malfunctions, and it's one of those "oh my goodness" moments,
I say to myself, in a calm mode with no expression, no emotion, it's completely generic,
"I wish that didn't happen."
Now it's a generic enough statement that it brings me back to focus because it's true
I wish that didn't happen.
I'm acknowledging whatever this is, just happened.
I wish it didn't happen.
Now I can stop and I can ask myself, "What do I wish did happen?"
That gives me a different frame of mind where now I can start looking for solutions, not
"How am I going to clean this mess up" or "How do I get myself out of this?" or "How
do I hide from this so people don't think I did this?"
The answer is, "What do I wish happened instead?"
I wish what happened instead is I wouldn't have used such force cleaning the shower door
that caused it to break, or I wish I wouldn't have sprayed this on the oven at this particular
temperature in order to cause the glass to break, or whatever it is.
I can wish something instead.
When I wish something instead, that often shows me it's probably the exact opposite
of what I just did, but it shows me the solution to what I wish would have happened instead.
That's my second default.
What that does is that lets me know in the future, to prevent this from ever happening
again, here's what I now will do instead.
Before I even clean up the next, I've acknowledged the mess.
Number two, what do I wish happened instead to future-proof myself from it happening again.
Then my third default is what am I going to do about this particular scenario right now.
What are my options?
I don't want to just default and start doing something.
I don't want to hurry and start cleaning something up and just whatever, because maybe what I
need to do is take a picture of it first.
Maybe there's an online house cleaning forum that will allow me to get advice from other
people so that that will inform my future decisions.
Maybe I need a picture of this before I clean it up to file with the insurance company to
say, "Hey, I was cleaning a person's house.
I need my insurance to cover the cost of a new shower for these people."
But if you've already cleaned up all the glass and you've killed all your proof, okay, now
you reacted too quickly.
It's easy to confuse that with anger.
A lot of times some of the things that are going to happen to us is anger.
Anger is one letter away from the word danger.
If you spell danger and anger, there's one letter difference, and it's the D. You don't
want to go into a panic mode where you do something you will later regret.
In that moment, "Oh, I wish that didn't happen.
Okay, what do I wish did happen?" and then, "What am I going to do about this particular
scenario?"
Sometimes the three to five seconds to process all of that will save you endless amounts
of trouble on the other end.
Your number one key to survival in the house cleaning business is to slow everything down
and just stop, and to be able to think quickly and clearly on your feet.
Because there will always be some kind of weird things that are happening, and if you
just default, if you react instead of respond, and there's a huge difference, but if you
just react, a lot of times your choice will be incorrect and it won't serve you for the
long term.
Take just a second, bring everything back to focus, and now you have the chance to respond.
Then you can respond in a way that will serve your business, that will protect your reputation,
and then will help you make wiser decisions for the future of your business.
Your number one survival tool, and this is without a doubt the number one, it is to be
able to think clearly and efficiently in the moment.
Bring yourself back to focus.
Alrighty, until we meet again, leave the world a cleaner place than when you found it.
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