Waching daily Nov 2 2017

Cognizant's near shore delivery center in Vilnius helps BFS companies in the Nordics

to accelerate their shift to digital by transforming their business process operations and IT.

By understanding the domain of Nordic Insurance and Banking, our center in Vilnius is uniquely

positioned to help our clients to adopt digital technologies in order to improve the experience

for their customers.

On one hand that can give cost advantages; think about robotizing certain processes or

using automation.

But much more value is found in applying digital technologies in order to allow our clients

to give more value to their customers.

For example, one of our clients had a response time to questions of their customers of 4

days.

Our Operations Team identified a number of possibilities that could be improved.

They were able to apply automation allowing that response time to reduce from 4 days to

only 4 hours.

We also helped one of our Nordic Insurance clients accelerate their shift to digital

by applying big data and analytics.

We helped that client to preempt their customer's next desires and needs, allowing them to provide

offers when their customers need it that are more relevant and that come at the right time.

We see the BFS companies in the Nordics are adopting digital in a big way in order to

stay relevant in the marketplace.

Leaders that are successful make sure that it's on top of the agenda, not only their

agenda, but across the entire organization.

Adopting digital technologies often starts with a pilot or a proof of concept, but to

really reap the benefits of digital it has to be scaled throughout the entire organization.

This is where Cognizant can help our clients, not only by the technology skills in Vilnius

or elsewhere in our global delivery model, but also by helping on the implementation

side, using our experience in similar implementations globally, and overcoming the resistance to

change inside the organization.