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Thank your for calling the support hotline, press 1 to speak to the next available agent
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Thank you for calling the tech support hotline, please wait while we connect you to the next available agent, you may hear hold music or ringing while we connect you.
Scammer: Thanks for calling technical services, my name is Garry, how may I help you?
Me: I have a problem with my computer
Scammer: Hello
Hello
Ali right, also what is the problem you are facing with your computer
Me: It says my computer has been blocked, Error code 268D3
Scammer: OK
Sir, which computer are you using, is it a laptop or a desktop?
Me: It's a desktop
Scammer: and who is the manufacture, which company desktop you are having?
Me: Windows 8.1
Scammer: Sorry
Me: Windows 8.1
Scammer: I am asking for the manufacture, who is the manufacture of your computer?
Me: HP
Scammer: and how old is your computer?
Me: About 3 years
Scammer: Alright
and are you the only user to this computer or you share it with other family members?
Me: Yes
Scammer: I'm asking you, are you the only user to this computer or you share it with other family members?
you share it with other family members or you the only user?
Me: No
Scammer: Alight sir, and have you made any changes in the software's of your computer?
Me: I was trying to download Adobe Flash Player
Scammer: and what were you doing on the computer when this message came up?
Me: I was trying to download Adobe Flash Player
Scammer: Sorry?
Me: I was trying to download Adobe Flash Player
Scammer: your woice (voice) is breaking up sir, it's not clear to me
Me: I was trying to download Adobe Flash Player
Scammer: sir, right now to get a clear picture of your computer i need to connect it with the security server and before that i would like to know more the message that you are getting on your computer screen
Will you read it once what the message says on your computer screen?
Me: It says my computer has been blocked, Error code 268D3
Scammer: and what else?
Me: It says my hard drive will be deleted
Scammer: I need to connect you to the security server, I will give you a few of the instructions, you need to follow those instruction alright
Me: OK
Scammer: sir, if you will look at your keyboard at the bottom left corner do you see the Windows key?
Me: OK
Scammer: If you will look at your keyboard at the bottom left corner do you see the Windows key?
Me: Yes
Scammer: you need to press and hold the Window key and at the same time you need to press letter R
Me: It says, type the name of the program, folder document, or internet resource, and Windows will open it for you
Scammer: Yes, so there you need to www.
Me: OK
Scammer: tinyurl.com, let me spell it out
that will be T as in Tango
I as in Indiana
N as in Nancy
Y as in Yello
U is an Umbrella
R as in Romeo
L as in lemma
.com
forward slash
You know the forward slash key on the keyboard?
Me: Yes
Scammer: After forward slash, J as in Juliet
O as in Oscar
I as in Indiana
N as in Nancy
T as in Tango
O as in Oscar
G is an Golf
A as Amearica
R as in Romeo
Another R as in Romeo
Y as in Yello
Once your done can you read it once what your wrote their?
Me: www.tinyurl.com/gointogarry
Scammer: What is after forward slash
Can you read it once again after forward slash
Me: g-o-i-n-t-o-g-a-r-r-y
Scammer: That is J as in Jelliet, O I N T O G A R R Y
jiontogarry
Do you have the same?
Mes: yes
Scammer: hello
Now click OK
What do you see on the screen?
Me: It is asking for a code
Scammer: Alright, so your code is, that shroud be in the capital letters, in the block letters,
H as in Henry
L as in Lemma
W as Wisky
Have you got it?
Me: yes
Scammer: your code is HALW
Me: HALW
Scammer: Sorry
Yes, if you look at the right, there is an arrow which has turned into red now, click on it
Me: OK
Me: It is loading
[Popup sound]
Scammer: Now you have connected to the security server
So, don't move move the courser and don't type anything form you keyboard
Sit relax and let me work on your computer now
Do you see the courser is moving
Me: Yes
Scammer: Yes, that's me
Scammer: So where is the message that came up on your screen?
Me: I'm not sure, I don't really know much about computers
Me: Hello
Scammer: yes, i'm here, just a moment
Sir, here is a list of errors and the warnings
Me: What does that mean?
Scammer: The errors and Warnings, that is for the date, date and time has been mention over here
That's all due to the reason you have the system services stopped,
and you can read the event over here, that's more than 700 times
Me: Yes
Me: I don't understand what it means
Scammer: Errors, any like your system drivers
and the services, some of the services are not activated on your computer, that is the reason your computer is giving you the errors
If any of the Window Services are stopped it gives the errors and the warnings here
Me: OK
Scammer: Sir, here are the system services of your computer, manufacturer Microsoft Corporation and here is the state, Stopped, Running, Stopped, Stopped, Runnings
Me: I can see that
Scammer: Have you made any changes in the system services?
Me: I'm not sure
Scammer: So here is a list of services that have bee stopped in your computer
Let me have a look what services have been stopped, OK so a few of your Windows services are also stopped in your computer
Alright
Sir, in total like half of the services have been stopped and half of them are working
Me: What does that mean?
Scammer: these are all of the important services they should all be in the ruining state
We need to restart then
Reinstalling means restart them
Me: What are you doing?
Scammer: i'm cleaning up the unwanted temporary and the junk files from you computer
I haven't found any inflection in your computer, your computer has not been infected
because there's non other messages here
and nothing has been found on your computer
This is a simple cleaning up of your computer
In the future if you face any kind of a problem, the same problem again you can call us on this number
Me: OK
Scammer: Is there anything else I can help you out with
Me: I'm not sure
Scammer: I have not found any infection on your computer, no need to work on it, no need to be worried for it.
In future if you face any problem you can call us on the number
Alright
Hello, can you here me?
Me: Hello
Scammer: Yes, can you here me?
Me: Yes
Scammer: so, is there anything else I can help you out with?
Me: Teri maa rundi
Scammer: Sorry?
It has been lovely talking to you have a grate day
Me: Bahen Chod
Bahen kelorde
Gaandu
Maadher chod