George is also following the second, very important trend in retail banking,
that's about platformization.
Platformization means for our clients that they want to approach us just one time.
For example: if you are looking for a mortgage, you are looking on the one hand for a financial product.
But you don't only need the financial product; there could also be additional services which
are related to this mortgage.
For example: legal advice, a list of properties, the way how to evaluate your property.
I have the strong belief that people expect us to offer this in a kind of one-stop, one-shop
principle – and I think with George we are right ahead of the curve.
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